Best Call Center Software Solutions with Our Virtual Call Center Software- It has everything you need to amaze your customers!

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Customers are lifeblood of your business and you should do everything possible to make it easy to do business with you. Our call center software delivers best-in-class software and solutions designed to transform customer experience and create a rewarding customer interactions while increasing call center productivity. Your team will work smarter and will perform better while your customers will get the answers they want quickly and reliably-every time.

Bridgei2p ensure our best call center software solutions are powerful for your team and amazing for your customers. You can automatically route, capture, integrate, manage, orchestrate, and repot on both inbound and outbound customer interactions regardless of the channel. Whether it’s a phone call, email, chat or social media interaction, you can manage all customer interactions through our single interface.

With integrated knowledge your agent will be more efficient, more helpful, more motivated and will always give the right answers to customers. Thus, with our call center software for virtual call centers, you’ll make your customers happier with less frustration, less waiting and less dissatisfaction whether you have a simple phone support helpdesk or a highly sophisticated multi-channel call center.

Our call center software for virtual call centers provides everything you need to amaze your customers anytime, anywhere and on any device. Improving customer loyalty is as simple as connecting deeply with them and distinguishing yourself from competition. Delight them with our leading edge call center software that delivers awesome agent productivity and a flexible call center management. Find out why we’re the most trusted software choice of over…………………..users.

We offer you the features you’ll love!

Here are the most useful and inspired features of the most versatile call center software for virtual call centers available today.

Inbound

* Skill Based Routing-Our software is based on skill based routing, and automatic and fast call distribution, our software can ensure that customers are quickly routed to the best queue and right agent resource for timely resolution. That means efficient resolution, satisfied customers and more money saved.

* Queue Callback Routing-This feature gives your customers an option to immediately receive callback from agent when their turn comes

* Flatten the Peaks in Actual Call Volume-Automatically call back all customers if they don’t want to wait in queue. This is very helpful and improves productivity during less business times.

Other Useful Features

  • Data-Driven Routing
  • Last Agent Routing
  • Call Recording
  • Collaborate in real time
  • Multi-channel virtual queuing
  • Advanced Voice Interaction (IVR)
  • Easy & Powerful customization
  • Drag-and-drop interface
  • PCI-DSS compliant
  • Mobile Live Connect
  • Customer Satisfaction Surveys
  • Award-Winning Agent Desktop
  • Seamless CRM Integrations
  • CTI Screen Pops
  • Dashboards and Reports
  • Real-time Monitoring
  • Powerful Configuration Manager
  • First-class Customer Service

Outbound

* More Dialing Speed Right At Your Fingertips- Our software uses highly accurate predictivedialer algorithm will start dialing multiple lines to improve productivity, passing them to next call moment they’re ready.

* Unmatched Performances-We’re one of the best and most respected VOIP call center outsourcing services and our software’s speed of delivering the call to an agent, or procedure such as leaving a recorded message, is the best and fastest in the industry.

* Answering Machine Screening-You can reach more contacts with various automated messaging options for answering machine. You can automatically leave a custom voice message on answering machine and automatically route inbound return phone calls to same agents.

* Time Zone & Do Not Call List-Auto-time zone adjustments allow call time frame and depending upon the area code of the number you’re dialing, to auto adjust the time frame.

Other features……..

  • PCI-DSS Compliant
  • Robust Collaborative Dashboard
  • Digital video monitoring and call recording
  • Automated broadcast
  • Award-Winning Agent Desktop
  • CTI Screen Pops
  • Seamless CRM Integrations
  • List & Campaign Management
  • Real-time Performance Reporting
  • Call-back and Appointment Setting
  • Configuration Manager
  • Agent Occupancy Rate

Email

* Email Management- We provide one of the best call center software solutions. Our software can can analyze email content and can route them to best agent. It can offer expansive view of previous mails and other vital channel interactions.

* 100% Web-Based Email Management-Our 100 percent web based email management software enables easy and remote administration. Parse, receive, route and efficiently respond to high volume of customer emails, SMS, web forms, white letter, and faxes using an integrated solution.

* Auto-acknowledgement-Automated service processes for email channel, such as auto-suggestions, auto-replies, and auto-acknowledgements improve productivity. It has ability to recommend responses to agents and can send auto-responses.

* Intelligent Auto-Response-Intelligent parsing of content of all in-bound mails. Provides rapid, prepared response to frequently asked questions, reducing number of agent queries.

* Auto-Suggested Solutions-Analyzing all incoming inquiries and sends accurate, automated replies with links to relevant answers in the knowledge base.

Other features

  • Standard Response Library
  • Agent response
  • Intelligent routing according to business rules
  • Escalation rules
  • Single Integrated Knowledge Base
  • Unified Customer Interaction Record
  • First-touch Resolution

Web

* Vocalcom Chat-Engage customers with real-time dynamic offers and web assistance using text chant, video, cobrowse and click to call.

* Web Callback Routing-This automates the routing process for online inquiries so you can easily follow the the lead with an immediate callback.

* Chat On-Demand- Chat buttons are displayed whenever agents are available, allowing customers to initiate chat engagement wherever and whenever they need help.

* Proactive Chat-Through its inbuilt intelligence capabilities that examine customer data, customer behavior, and web analytics, our call center software for virtual call centers will proactively offer for immediate connection with live person and will deliver right chat invitation to the right customer at the right time.

Other features

  • Co-browsing
  • Transfer chats
  • Channel Pivoting
  • Live video chat with e-shoppers
  • Manage Chat preferences
  • Discussion
  • Mobile Chat
  • Returning Visitors
  • CRM knowledge base
  • Geo Location Map
  • Click-to-call
  • Web Call Back
  • Video Chat
  • Targeted Offers
  • Customer Feedback and Analytics
  • Web Page Push
  • Targeting
  • Multi-website

Mobile

* Contextual Engagement-As customers interact using company’s mobile app or website before initiating a call, a rich set of user data including login, a phone number, location or recent browsing history is captured and associated with call to enable quick and intelligent routing to the right agent.

* Across Channels-Customers can easily switch between apps, communication modes and channels consistently without loss of content. A customer can dial an 800 number, bypass an alert and then engage in alive video session with an agent.

* Visual IVR-Instead of using traditional voice based automated service, users can opt for IVR menus to be displayed on mobile or web apps, without listening to endless menus and struggling with voice recognition.

Other features…

  • No Wait on Hold
  • Proactive Service Notification
  • Sentiment Feedback

Social

* Selling on Twitter-Automatically identify all Twitter conversations regarding your services or products and push an offer in real-time.

* Broad Data Sources- Our best call center software solutions ensure that all posts from wide range of sources including Facebook, Twitter, Blogs and YouTube. It also enables agents to effectively engage with fan page followers through Facebook, LinkedIn and Google+ fan pages.

* Agent Assistance Tools- Our software provide suite of tools that boost efficiency of contact center agents. Pre-approved responses for frequently asked questions can be provided to agents and some business rules can trigger “next best actions” to guide responses.

* Rules Engine-Rule engine can automatically tag posts based on priorities defined by you. Posts can then be easily routed to agent groups or agents based on things such as physical location or skillset.

* Social Media Monitoring-Get real time overview of your customer activity on social media.

Other features

  • Social Early Warning
  • Social Customer Service
  • Social Media Management
  • Identify influencers
  • Leverage facebook
  • Social Media to Website
  • Analytics & Reporting
  • CRM Integration
  • Omnichannel Customer Feedback
  • Knowledge
  • Unified workspace
  • Customize automation rules
  • Train and evaluate agents
  • Consolidated customer data
  • Support Flexible Staffing
  • Dashboards and Reports
  • Visual Workflow
  • Make intelligent business decisions
  • Add notes and collaborate easily

All these great features are available in the cloud and on-premise

For more technical information, please contact us on how you can set up ………………… as cloud or self hosted call center software.

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