Get a toll free number and watch your business change for the better

An entrepreneur who is worth their salt understands that providing good communication means is the secret to boosting the success of their business. This potential is however limited in the case where customers cannot contact your business due to the high costs involved in making calls. A toll free number service provider will help at times like these.

Having a toll free number involves taking a few steps after which you get an effective means of communicating with your potential customers. There are several toll free number service providers who offer the 1-800 number service. Through the number, customers can make calls without being charged and all it will cost you is an affordable fee depending on the quality of the 1-800 number you choose.

Let us now look at some of the factors you need to put into consideration in order to have a toll free number set up;

1.Gauge how a toll free number will influence your business.

Since the calls made through this number will be charging you by the minute, you might as well gauge the benefits it is bringing to your business. Look at it from the angle of the several ways it will boost the success of your business. For instance, more customers will be able to place calls directly to your premises from any part of the world for free. This will give your business a more permanent presence. If yours is the type of business that spends most of its time on the phone with customers, then this number will be very beneficial to you. In the event where you decide to personalize your toll free number ,not only will you be making your business to look more professional but you will also be creating an opportunity that will lead to an increase in business.

2.Contact a toll free number service provider

If you have been dealing with a particular service provider and decide to get an 1-800 number, do not just rush off without inquiring whether or not they can offer the toll free service. This is because your existing service provider is more likely to get you a better deal than a new one. Alternatively, you can look among some of the listed reputable toll free number providers who are able to give you their best service and support.

3. Make a Comparison of the price plans

When getting a service, it is always advisable to compare the rates as every provider has a different package with a unique price and plan. There are those companies that require a minimum monthly payment inclusive of the number of minutes while others simply charge per minute. Consider the fact that calls placed from different regions will incur different costs

4.Check for other available features

Some services come with additional features that include virtual office administrators, caller ID, voicemail and call routing among others. Ensure that you get the best deal by choosing what best suits your budget and, most importantly, your business needs.

5. Set up an account

Once you have settled up on a particular toll free number service provider, reach out to them and set up an account. If the provider you have chosen can meet your needs comfortably ,make a point of finding out whether they have an available number for you to personalize into your own. Most companies offer great flexibility in number choices ,so pick the one that is easy for you to remember. It is advisable to choose a number that matches your business. A good example is choosing a number like (800)555-CARS or (800)500-AUTO for those in the car business. Such numbers will be more easy to remember for customers.

6. Assign your chosen number to a designated line

There is need to route your toll free number to an existing phone line. This is a cheap and easy way of ensuring that you do not run out of minutes or suffer bad reception. Once this is done, you are able to receive calls from your customers comfortably and improve their satisfaction immensely. After finishing the process of signing up , expect your toll free number to be active within an hour.

Think about it. How much success can a toll free number bring into your business? Take the necessary steps of bringing change into your business today by contacting a toll free number service provider.


Stuck between choices? Good outbound call center software options for your business

Data from shows that outbound call center solution markets have been growing at a steady rate over the years. Between 2016 and 2017,this part of the industry will grow at the rate of 5.5%,a marked rise from the surge experienced in the year 2014. Experts believe that this trend has been caused by the combination of inbound and outbound call center technologies and the use of virtual center applications.

At the moment, there is a large number software that is being used in contact centers, and their range of effectiveness varies from one piece to the next. It is therefore important for the institutions or firms involved to choose bits that work for their particular set of needs. Once the right software has been selected, the firm now has to go to the implementation stage and ensure that everything is executed to perfection.

A business culture that converts luxuries to necessities

Over time, technology has grown, and ways of doing things have changed. Modern-day consumers tap into different channels of communication, and it is important that outbound call centers embrace these changes in order to reach out and serve people with specific sets of preferences.

Below are some important call center software that any business that wishes to succeed should have:

1. Quality and workforce management software

These two sets of software have been designed to oversee the performance of call center agents. They integrate with other pieces of application, allowing for the management of working schedules, timetables and aspects of general performance. QM and WFM software encourage adherence to deadlines and the execution of schedules that have been put in place to ensure that the operations of a company run smoothly.

2. Predictive dialers and automatic call distributors(ACD’s)

Outbound call centers use predictive dialers to make calls as well as complete them. An ACD is used to reroute calls from one part of the center to the other when specific agents are required on the line or when there is a need to switch from one station to another as a result of unavailability of personnel.

3. Computer telephony integration

The most basic function of CTI software is that it integrates calls, allowing for customer records to pop up on screens whenever a call is placed. This allows for agents to access relevant caller information with minimum hassle.

4. Customer Relationship Management(CRM) software

CRM software are responsible for the overall logging of all interactions between a business and clients. They keep a large database on groups of clients, the queries they pose and the complaints they forward within specific time frames. Agents can also make use of the systems to keep track of feedback and analyze ways in which customer queries have been handled in the past.

5. Call Recording Systems

Plenty of businesses are now using sophisticated software to keep track of the interactions between callers and agents. They use the recorded information as an avenue for future reference most of the time. Some centers want to check how effective their agents are when it comes to handling clients, and recording systems form a great foundation upon which that can be done. Recorded calls are also used in future quality training efforts.

6. Interactive Voice Response Systems

Speech recognition tools provide an avenue for agents to handle incoming calls in an automatic sort of way. Advanced applications provide a hands-free option for the caller where instead of having to press buttons, all they need to do is say a series of commands. Some options are more effective than others, which is why a business needs to choose its IVR approach delicately.

7. Campaign Management systems(CMS)

Modern call centers require CMS systems so as to reach out to specific customers through predictive dialer units. There are also pieces that provide relevant contact information for customers such as email IDs and phone numbers . Specific systems allow for agents to record the calls for a particular campaigns. Afterwards, there is an analysis of how particular questions were handled and how customers felt about specific aspects of the campaign. This forms the basis for future decision making.