Are You Planning to Switch to VoIP? Here is What You Need To Know

The prospect of switching to Voice over Internet Protocol VoIP, from the old-fashioned landlines, not only saves you lots of cash but also makes business communications modern.

Apparently, traditional phone services are undoubtedly of more value now than during the bad old days, when there was very little or no competition. In this era, however, you are poised to have an incredibly better deal, thanks to the availability of services that utilizes the VoIP technology.

Considered at some point as a foreign service, the service of VoIP technology is currently the last approach for reducing costs of communication. Your communication savings largely depends on your call times, destinations and frequency, but it may vary. To be more precise, Business Line Telstra’s Basic incorporates all calls for sixty Australian dollars per month, with mobile and national calls excluded. In contrast, BizPhone iiNets’ VoIP plan comprises Australian, unlimited local and domestic calls for A$29.95 on a monthly basis.

If you didn’t know, VoIP depends on broadband, implying that you must include in that cost. But, it is important to note that, in most instances, broadband-plus-VoIP bundles over more value or cost less as compared to packages with the out-dated public switched telephone network, P.S.T.N technology.

With software at your disposal, you can easily add more functions and versatility to the calls of yours. Over-the-edge features on a budget.

VoIP is not just modernizing your communication businesses; it additionally makes you save costs.VoIP functions by changing analog sound signal into digital data that can be easily transmitted over the internet.

This digital technology implies that with the use of the software, you can connect more functions and flexibility to your calls.

Due to this, VoIP services can provide high-tech features that were only affordable to great organizations, previously. These advanced features have the potential of boosting your productivity and customer service, as far as your business is concerned including;

  • Selective diversion: This particular feature allows you to route out-of-hours calls.
  • Auto attendant: A voice menu that makes it quite faster for clients to find the intended person.
  • Voicemail: Gives you the opportunity to forward various messages to the email of yours.
  • Hunt groups: Which makes it possible for the sales number to be routed automatically to team members in a sequential manner, increasing the probability of the caller reaching an individual rather than an answering device.
  • Follow me: Where the incoming calls can be forwarded automatically to another phone.
  • Call waiting, park, hold and transfer.
  • Conference calls.
  • Call recording.
  • Music on hold and much more.

The disadvantages of VoIP

Even though it offers such quality features, VoIP does have some weak points which are worth noting. One of its disadvantages is that smaller organizations or offices that run one or two P.S.T.N lines might find it quite difficult to set up. Secondly, not all providers of VoIP support calls to triple zero (000).

Thirdly, it is critical to note that even though VoIP is now the mainstream, it is not always free from troubles.

Notably, it falls over when there is either a broadband outage or power shortage.

However, all of these shortcomings are more likely to experienced by the providers than by you. Additionally, you can avoid or decrease any potential problems if your VoIP service is installed correctly.

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Installing VoIP:

A basic installation of VoIP is quite easy. With the help of a VoIP service provider, you sign up, and you are provided either with a new Internet Protocol (IP) phones or a device known as an analog telephone adapter (ATA) that is plugged into your router if at all you’d love to preserve your old PSTN phones.

If your current router has an ATA built-in functionality ATA is arguably the cheaper and the simpler option. But, ultimately, IP phones are always the better option, bearing in mind that it makes it quite easier for you to access the earlier-discussed features quickly.

On the hand, a broadband router that has the quality of service, (QoS) can aid ensure the VoIP service of yours is authentic by simply prioritizing VoIP data over the other internet traffic types. However, QoS can’t help much, particularly if your broadband service is not up to scratch. VoIP is notably not entirely data-hungry as compared to video streaming, but you may be required to upgrade if you have a little data allowance or a slow broadband connection.

Can you protect your business from broadband and power outages? Well, your mobile phones might serve as an excellent backup, but if not, you may resolve to invest in;

  • A PSTN backup line for making outgoing calls when an outage occurs.
  • A mobile backup broadband service that can maintain VoIP to run in the event of an outage.

Multi-Line options:

A power supply that is uninterrupted, (UPS) for your router or modem and IP or ATA phones, which essentially has a bigger battery hence keeps your device going for some time when a blackout occurs.

It is critical to note that many VoIP plans make it quite easy for you to add phone lines and numbers. This is often referred to as a private virtual branch exchange PBX because it replaces the traditional on-site PBX.

Know that VoIP business plans mostly to provide more phone numbers compared to lines. This is so due to the perception that only some phone numbers are utilized at the one time.

However, this is not the final approach for businesses willing to shift to digital telephony. Larger organizations that are aiming to keep equipment on site can use an IP PBX, or can just outsource it with an IP PBX which is hosted.

A technology known as Session Initiation Protocol, SIP, trunking is also creating more attention. Compatible with VoIP, SIP trunking enables larger businesses to get the benefits of IP telephony with a phone system that is existing or to create new communications unified system, U.C system.

Systems including U.C Cisco’s solutions or Skype Microsoft for Business or Lync, integrated online meetings, video conferencing, voice calls plus a host of other tools into one application.


ATAs such as this one gifts the opportunity of using the existing phones of yours with a VoIP service.

Polycom 410-VVX

IP phones such as the 410-VVX Polycom offer easy access to VoIP advanced features.


IP phones are available in decent cordless brands, such as the W52H Yealink.


How to Use Your VoIP System to Attract New Customers

In the current world, the telephone system is of great significance. For both growing and existing firms, the telephone system is very crucial for achieving success. Among other benefits, you will be able to use the VoIP system to: communicate with the majority of the potential customers through the telephone and create a great impression through the early stages of the relationship.

One of the outstanding telephone systems which have impressed most of the people is a modern VOIP system. When you utilize the system effectively, you will be able to attract new clients as well as growing your business faster:

#1. Use toll-free system

Forcing your prospective clients to foot your bills by calling you should be avoided. This is because it will not only persuade your customers to call a firm which offers toll-free service but also start your relationship in the wrong way.

By implementing a VoIP system in your business, rest assured that its cost is affordable. In fact, the toll-free numbers are significantly cheaper as compared to the traditional land-line services. The toll-free number will also inform your potential customers that you are offering a credible service. Most importantly, it will convey a message that your firm really cares about them.

#2. Market your company when you put customers on hold

Putting your customers on hold when they call your company should be avoided wherever possible. If it cannot be kept away from, you need to use the situation to the firm’s advantage.

To be precise, relay some information which reflects the values of your business instead of playing generic music.

When you buy the latest VoIP system, you will realize that it will enable you to send messages to a particular group of clients. Apart from communicating your latest products, services or offers with the VoIP system, you should choose to entertain your callers with very interesting facts concerning your business. As a result, it will set your company apart from your competitors.

#3. A customized attendant should be used

A high level of customization is featured by the latest auto attendant, which converts prospective customers into actual clients. For example, the auto attendant can be used for directing calls to specific departments within your organization.

Nevertheless, the advanced auto attendant will give a great opportunity of boosting your brands. The system is also used for boosting your business and offering you what you might require communicating.

For you ensure that the auto attendants are doing a great a job for your business, you need to create a short and simple menu system. Moreover, it will give catchy greetings and memorable slogans of your enterprise. This will make your business distinct fro, other competitors.

#4. Using click to call services

It is very vital to buy the latest VoIP systems which offer click to call functionality. The features will enable the customers to dial directly from the website.

It is also significant to include a click to call telephone number on your: social media, email signatures, and online marketing communications. Thus, it makes it easier for the potential customers to talk to somebody within the company who will bring a deciding factor as they are winning their customs.

Te VoIP systems can also do more than facilitating the calls on modern businesses. Through the VoIP systems, the customer’s experience will be enhanced. Therefore, you need to install this phone system from reputed VoIP phone service provider which is advanced and you will be ahead of the competition. Moreover, new customers will be attracted.