Cloud Hosted PBX is Here to Stay – as long as Telephones do Anyway

Wanatel’s Cloud PBX or Private Branch Exchange is a telephone operating system used in companies and organisations to communicate internally and externally, using the latest telephone technology. Wanatel are a proud company who utilize the latest phone technology in order to bring you a product that is the best of its kind and yet very affordable.With a VoIP or Voice-Over Internet-Protocol, the cloud hosted PBX is still yet to become just another trend, fad or craze in this ever changing technological age. In this computer age companies find themselves tiptoeing through all of the different products available, scared to commit to technology untried or untested which may be obsolete tomorrow.

cloud hosted pbxThe impressive thing with Wanatel’s Cloud hosted PBX, is that it is here to stay – as long as the telephone does. You are not going to suddenly need special software expensively purchased or updated while using Wanatel. Just like apps are kept updated, Wanatel keeps your system free from glitches with regular servicing without your company or organisation even being aware of behind the scene upgrades. Wanatel’s Cloud PBX solution allows for changes that literally take minutes. Your company or organisation’s productivity will therefore be unaffected. Wanatel also continues to evolve its Cloud PBX solution, enabling easy management and effectiveness. As they say, “Time is money,” and not only does the time Wanatel take to maintain equipment, run the system and update your system continually, save it for you – their VoIP hosted PBX allows you-to make-cheaper telephone calls-via the-internet, which reduces one’s phone-bill by up to 40%.

This full-featured-Unified Communications-(UC) solution is also certain to improve your global business opportunities.Another selling point is that there is no need for serious capital to put in servers or systems either. What is more is that Wanatel only need two to three days to get things set up and the change-over is seamless.

Wanatel’s Cloud hosted PBX gives you the expected auto attendant, voicemail, call forwarding, call recording and call management and more. The call quality analysis tool is also useful.Give them a call to see if their incredibly affordable opportunity is one for you – they don’t even insist on long term contracts.

Wanatel has addressed a number of questions and frustrations customers have had whilst using other hosted PBX solutions. They pride themselves on evolving the cloud hosted PBX to improve on their product, enabling efficiency and therefore making it user friendly.So, do yourself a favor and focus on your business – not on your phones!

Five Ways to Increase Productivity with VoIP

The aim of businesses regardless of the type and size is to generate profits. There are several ways by which this goal can be attained such as improving the efficiency of your workforce, decreasing overhead spending as well as waste. However, an ideal way to achieve this would simply be to increase productivity in your place of business. The use of voice over IP (VoIP) telephony is a good way of doing this but one that is often overlooked by most people.

 

Many businesses are not aware of the full capabilities of VoIP technology despite the fact that it has been in use for quite some time now. Furthermore, there is a misconception that VoIP systems meant for telecommunications cost a lot to purchase, to manage and even to maintain. The truth of the matter is that companies can purchase private branch exchange services that they require with the help of business VoIP systems. This does not need any additional telecommunications hardware or equipment. Businesses are also able to easily add employees and locations. This is inclusive of the employees that work from home so long as they have access to a high-speed Internet connection.

 

Convenient Voicemail:

 

Voicemail was designed as a convenient technique to guarantee that individuals never miss important phone calls. However, voicemail has the potential of wasting time instead of saving it. For instance, employees with both a mobile phone as well as an office phone are highly likely to have 2 voicemail accounts. This means that these people have to maintain messages on the two lines, retrieve them and sort them out. Furthermore, employees that hold numerous positions or assume several roles at the workplace usually have voice mails for every account. Ultimately, it results in many messages from numerous voicemail accounts. This is where VoIP comes in by offering an array of solutions to the voicemail issues.

 

VoIP just has one mailbox that is capable of retrieving many messages from different locations and even consolidating messages into a single voicemail account. There is a voicemail-to-email option that coverts voice mails to emails that are directly sent to the inbox of the user.

 

Simpler Accessibility:

 

Many studies indicate that a significant number of tele-Communicating employees operate for 5- 7 additional hours every week compared to their counterparts stationed at the office. In fact, most companies are keen to hire home-based employees. VoIP facilitates full time access for such employees. Furthermore, VoIP systems enable regular workforce employees to have access to information on different occasions i.e. on vacation, on business, while training or travelling. The full-time access allows employees and the company to connect as well as for clients and employees to connect thus eliminating existing gaps in service.

 

Better Client Relations:

 

Analog or traditional phone systems have experienced tremendous growth in such a way that they have incorporated useful tools that reduce effort and save time. Business calls have been made more efficient and easier with the help of tools like redial, hold, mute, call forwarding and call waiting. However, businesses grow in tandem with their needs. VoIP is able to meet the expectation of both customers and employees and eve exceed it. Productivity can be enhanced by several options engrained in the VoIP system such as automatic call forwarding, improved telecommunications and advanced voicemail.

 

Enhanced Office Collaboration:

 

VoIP services is unparalleled with regard to connecting clients with business as well as businesses with their customers. In addition, it can facilitate collaboration at the office. This means that companies no longer require a separate service to connect different departments, employees to utilize special equipment or an extended workforce. VoIP can connect every member of the company over a single network thus facilitating shared-screen sessions and video conferences. Another way by which business productivity can be enhanced by VoIP is improved office collaboration.

 

Saving Money:

 

One of the major benefits that VoIP offers businesses is financial savings. However, it is also a manner by which productivity can be enhanced by VoIP. For instance, investment in VoIP systems has the potential of translating to few hires. This means that the current workforce can paid a much higher rate by the businesses they work for. There is dramatic increase in productivity from employees who feel valued. Furthermore, the financial savings can be used in purchasing more software to replace old equipment and hardware. Alternatively, it can be used to pay for training or additional services.

 

Conclusion:

 

VoIP services can increase productivity in several ways without extra expense. Increased productivity positively affects revenue, profits as well as the company growth.

Why Your Business Should Be Recording Calls?

Even though its benefits were clear to all, call recording used to be something only the large enterprises did especially since accomplishing it required expensive hardware and frameworks. Fortunately, the evolution of cloud services and opportunities such as Hosted PBX has now made it quite affordable and viable to all kinds of businesses including small startups. VoIP call recording may just be the competitive edge your business requires to move to the next level.

Essentially, call recording involves recording voice/phone calls to capture interactions between your customers and the business (support team). There are various ways to enable call recording for your business. The easiest way is to use a Hosted PBX solution like Nextivia or RingCentral which come with the option already integrated within. Alternatively, you can implement an on-premise solution or legacy PTSN. These options will however call for costly hardware installations.

The benefits

Establishing frameworks for VoIP call recording can help your business in several different ways. At the most foundational level, it gives you business the opportunity to comply with legal requirements and guidelines set for contact centers. Beyond that, there are various benefits you will enjoy from recording your interactions with customers. Some of them include the following;

1. Training for Quality Assurance

By simply recording customer calls, you can easily listen in on the interaction and find out areas that need improvement. You can take notes on what aspects of the communication and interaction need immediate changes. This will help you initiate training for employees who still need to work on their customer interaction and proposition your business in the right way. This also helps managers to ensure their agents meet quality standards and measurements put in place.

2. Value Addition for Products and Services

There is no doubt that VoIP call recording allows you to gain insights into what the customers want, how they interact with the business and the challenges they face. With all this metrics and information, you can then form a solution to enhance your products and services for better experiences and satisfaction. It is at its simplest form an information center for value addition. By picking up any phone call from a customer, the business aims to assist the client get the value they seek.

3. Trace all the Missed Information

While modern CRM solutions offer different ways for business agents to capture customer interactions and take notes on the important areas that need addressing, they are still subject to human error. It is normal for the customer service team to miss on some information between handing different calls and this is where call recording comes in handy. Your team can listen in on the entire call and make a comprehensive deduction on what needs to be done ensuring nothing is missed.

4. Preventing/resolving liabilities and disputes

Customer disputes and legal complaints can drown a small business and cause significant inconvenience even to the largest establishments. Recording calls and interactions can help your business resolve disputes and prevent them from escalating into legal battles. When the conversations are recorded, you get a basis to argue your case and this may be all you need to win a case or prevent it from evolving into lengthy sessions and litigation.

5. Developing Your Customer Characters

Listening in on calls from customers can help you categorically split your market segment into smaller persona groups in order to effectively approach their needs. For instance, a given age group may call for specific offers and information more often than others. This insight can help you improve how you target them in terms of marketing, communication and other aspects. It can also be used to monitor how different demographics react to emerging trends, products and other offers.

 

There are several other minor benefits of VoIP call recording and it should be an inevitable component of any modern business. You need as much information as possible and call recording is one way to ensure all the input is saved and used in decision making. All businesses need call recording and management. There are several offers in the market that allow you to record and manage audio files at a small fee. It is important to carefully review you options before implementing any call recording strategy or framework. Start by outlining what your business requires then proceed to find offers that will meet those specific needs.