Five Ways to Increase Productivity with VoIP

The aim of businesses regardless of the type and size is to generate profits. There are several ways by which this goal can be attained such as improving the efficiency of your workforce, decreasing overhead spending as well as waste. However, an ideal way to achieve this would simply be to increase productivity in your place of business. The use of voice over IP (VoIP) telephony is a good way of doing this but one that is often overlooked by most people.

 

Many businesses are not aware of the full capabilities of VoIP technology despite the fact that it has been in use for quite some time now. Furthermore, there is a misconception that VoIP systems meant for telecommunications cost a lot to purchase, to manage and even to maintain. The truth of the matter is that companies can purchase private branch exchange services that they require with the help of business VoIP systems. This does not need any additional telecommunications hardware or equipment. Businesses are also able to easily add employees and locations. This is inclusive of the employees that work from home so long as they have access to a high-speed Internet connection.

 

Convenient Voicemail:

 

Voicemail was designed as a convenient technique to guarantee that individuals never miss important phone calls. However, voicemail has the potential of wasting time instead of saving it. For instance, employees with both a mobile phone as well as an office phone are highly likely to have 2 voicemail accounts. This means that these people have to maintain messages on the two lines, retrieve them and sort them out. Furthermore, employees that hold numerous positions or assume several roles at the workplace usually have voice mails for every account. Ultimately, it results in many messages from numerous voicemail accounts. This is where VoIP comes in by offering an array of solutions to the voicemail issues.

 

VoIP just has one mailbox that is capable of retrieving many messages from different locations and even consolidating messages into a single voicemail account. There is a voicemail-to-email option that coverts voice mails to emails that are directly sent to the inbox of the user.

 

Simpler Accessibility:

 

Many studies indicate that a significant number of tele-Communicating employees operate for 5- 7 additional hours every week compared to their counterparts stationed at the office. In fact, most companies are keen to hire home-based employees. VoIP facilitates full time access for such employees. Furthermore, VoIP systems enable regular workforce employees to have access to information on different occasions i.e. on vacation, on business, while training or travelling. The full-time access allows employees and the company to connect as well as for clients and employees to connect thus eliminating existing gaps in service.

 

Better Client Relations:

 

Analog or traditional phone systems have experienced tremendous growth in such a way that they have incorporated useful tools that reduce effort and save time. Business calls have been made more efficient and easier with the help of tools like redial, hold, mute, call forwarding and call waiting. However, businesses grow in tandem with their needs. VoIP is able to meet the expectation of both customers and employees and eve exceed it. Productivity can be enhanced by several options engrained in the VoIP system such as automatic call forwarding, improved telecommunications and advanced voicemail.

 

Enhanced Office Collaboration:

 

VoIP services is unparalleled with regard to connecting clients with business as well as businesses with their customers. In addition, it can facilitate collaboration at the office. This means that companies no longer require a separate service to connect different departments, employees to utilize special equipment or an extended workforce. VoIP can connect every member of the company over a single network thus facilitating shared-screen sessions and video conferences. Another way by which business productivity can be enhanced by VoIP is improved office collaboration.

 

Saving Money:

 

One of the major benefits that VoIP offers businesses is financial savings. However, it is also a manner by which productivity can be enhanced by VoIP. For instance, investment in VoIP systems has the potential of translating to few hires. This means that the current workforce can paid a much higher rate by the businesses they work for. There is dramatic increase in productivity from employees who feel valued. Furthermore, the financial savings can be used in purchasing more software to replace old equipment and hardware. Alternatively, it can be used to pay for training or additional services.

 

Conclusion:

 

VoIP services can increase productivity in several ways without extra expense. Increased productivity positively affects revenue, profits as well as the company growth.
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The Link Between VoIP and Customer Satisfaction

No business can make good progress without providing excellent customer service. The current business environment shows that all successful businesses go an extra mile in customer satisfaction. Potential and existing customers can be won over if telephone queries are handled efficiently. VoIP telephone system might just be what you need to take your business to the next level. Here is why,

Customize your Customer’s Call

This advanced VoIP telephone system allows you to integrate it with the CRM (customer relationship management) software. Information about every department in your organization is linked to the call. When a customer calls, the telephone operator is given present-day information on the customer. This makes the call friendly and efficient as the operator is aware of the customer’s preferences, contact details, and purchase history. This will account for quick resolutions of issues and better communication.

Cut Down on Call Waiting

Customers can easily get irritated if they have to wait for some time before talking to an operator. This will eventually harm your business. The VoIP system allows you to expand capacity using a web portal instead of waiting for engineers to attend. This will result in an increased number of telephone lines within your business, thereby minimizing call waiting times and even the costs. If waiting cannot be avoided, your customers can be kept busy with recorded messages, music or even details of special offers. You can also take this avenue to let the customers know more about your business.

Connect Customer to Correct Department/Person

Your customer needs to be connected directly to the person who can deal with their query. If the customer keeps being sent to and fro between departments, they might decide to run to a competitor. A cutting-edge routing system can channel a call to the most fitting person within the organization. The routing system simply uses the customer’s preferences or a predefined set of rules. The automated call forwarding allows for fast telephone experience for the customers. With VoIP, additional callers from different locations can join in on the conversation.

Concentrate on Customer Trends and Queries

The sophisticated VoIP phone system is capable of storing information about previous customer interactions and generating trends. VoIP utilizes voice recognition to come up with key questions and trends. This will allow you to be prepared for the most frequent concerns and queries. You will also be able to address systematic failure within your business before any critical damage is done.

Convey News and Special Offers

Advanced VoIP systems have text messaging (SMS) capabilities that can give you the upper hand in your marketing and customer service endeavors. You can convey a message about special offers or a new service that you intend to launch. You can also communicate any issue or misunderstanding with a specific group of customers. SMS messages are very effective and fast as they have a high opening rate.

There you have it. VoIP system can go a long way in helping any kind of organization to enhance their customer service levels. VoIP is cheap, easy to implement, and definitely the future of business telephone communications. please contact Bridgei2p, will provide Free demo and consultation for your business needs

voip-business-phone-systems-bridgei2p5

Are You Planning to Switch to VoIP? Here is What You Need To Know

The prospect of switching to Voice over Internet Protocol VoIP, from the old-fashioned landlines, not only saves you lots of cash but also makes business communications modern.

Apparently, traditional phone services are undoubtedly of more value now than during the bad old days, when there was very little or no competition. In this era, however, you are poised to have an incredibly better deal, thanks to the availability of services that utilizes the VoIP technology.

Considered at some point as a foreign service, the service of VoIP technology is currently the last approach for reducing costs of communication. Your communication savings largely depends on your call times, destinations and frequency, but it may vary. To be more precise, Business Line Telstra’s Basic incorporates all calls for sixty Australian dollars per month, with mobile and national calls excluded. In contrast, BizPhone iiNets’ VoIP plan comprises Australian, unlimited local and domestic calls for A$29.95 on a monthly basis.

If you didn’t know, VoIP depends on broadband, implying that you must include in that cost. But, it is important to note that, in most instances, broadband-plus-VoIP bundles over more value or cost less as compared to packages with the out-dated public switched telephone network, P.S.T.N technology.

With software at your disposal, you can easily add more functions and versatility to the calls of yours. Over-the-edge features on a budget.

VoIP is not just modernizing your communication businesses; it additionally makes you save costs.VoIP functions by changing analog sound signal into digital data that can be easily transmitted over the internet.

This digital technology implies that with the use of the software, you can connect more functions and flexibility to your calls.

Due to this, VoIP services can provide high-tech features that were only affordable to great organizations, previously. These advanced features have the potential of boosting your productivity and customer service, as far as your business is concerned including;

  • Selective diversion: This particular feature allows you to route out-of-hours calls.
  • Auto attendant: A voice menu that makes it quite faster for clients to find the intended person.
  • Voicemail: Gives you the opportunity to forward various messages to the email of yours.
  • Hunt groups: Which makes it possible for the sales number to be routed automatically to team members in a sequential manner, increasing the probability of the caller reaching an individual rather than an answering device.
  • Follow me: Where the incoming calls can be forwarded automatically to another phone.
  • Call waiting, park, hold and transfer.
  • Conference calls.
  • Call recording.
  • Music on hold and much more.

The disadvantages of VoIP

Even though it offers such quality features, VoIP does have some weak points which are worth noting. One of its disadvantages is that smaller organizations or offices that run one or two P.S.T.N lines might find it quite difficult to set up. Secondly, not all providers of VoIP support calls to triple zero (000).

Thirdly, it is critical to note that even though VoIP is now the mainstream, it is not always free from troubles.

Notably, it falls over when there is either a broadband outage or power shortage.

However, all of these shortcomings are more likely to experienced by the providers than by you. Additionally, you can avoid or decrease any potential problems if your VoIP service is installed correctly.

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Installing VoIP:

A basic installation of VoIP is quite easy. With the help of a VoIP service provider, you sign up, and you are provided either with a new Internet Protocol (IP) phones or a device known as an analog telephone adapter (ATA) that is plugged into your router if at all you’d love to preserve your old PSTN phones.

If your current router has an ATA built-in functionality ATA is arguably the cheaper and the simpler option. But, ultimately, IP phones are always the better option, bearing in mind that it makes it quite easier for you to access the earlier-discussed features quickly.

On the hand, a broadband router that has the quality of service, (QoS) can aid ensure the VoIP service of yours is authentic by simply prioritizing VoIP data over the other internet traffic types. However, QoS can’t help much, particularly if your broadband service is not up to scratch. VoIP is notably not entirely data-hungry as compared to video streaming, but you may be required to upgrade if you have a little data allowance or a slow broadband connection.

Can you protect your business from broadband and power outages? Well, your mobile phones might serve as an excellent backup, but if not, you may resolve to invest in;

  • A PSTN backup line for making outgoing calls when an outage occurs.
  • A mobile backup broadband service that can maintain VoIP to run in the event of an outage.

Multi-Line options:

A power supply that is uninterrupted, (UPS) for your router or modem and IP or ATA phones, which essentially has a bigger battery hence keeps your device going for some time when a blackout occurs.

It is critical to note that many VoIP plans make it quite easy for you to add phone lines and numbers. This is often referred to as a private virtual branch exchange PBX because it replaces the traditional on-site PBX.

Know that VoIP business plans mostly to provide more phone numbers compared to lines. This is so due to the perception that only some phone numbers are utilized at the one time.

However, this is not the final approach for businesses willing to shift to digital telephony. Larger organizations that are aiming to keep equipment on site can use an IP PBX, or can just outsource it with an IP PBX which is hosted.

A technology known as Session Initiation Protocol, SIP, trunking is also creating more attention. Compatible with VoIP, SIP trunking enables larger businesses to get the benefits of IP telephony with a phone system that is existing or to create new communications unified system, U.C system.

Systems including U.C Cisco’s solutions or Skype Microsoft for Business or Lync, integrated online meetings, video conferencing, voice calls plus a host of other tools into one application.

SPA112 CISCO

ATAs such as this one gifts the opportunity of using the existing phones of yours with a VoIP service.

Polycom 410-VVX

IP phones such as the 410-VVX Polycom offer easy access to VoIP advanced features.

W52H YEALINK

IP phones are available in decent cordless brands, such as the W52H Yealink.

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How to Use Your VoIP System to Attract New Customers

In the current world, the telephone system is of great significance. For both growing and existing firms, the telephone system is very crucial for achieving success. Among other benefits, you will be able to use the VoIP system to: communicate with the majority of the potential customers through the telephone and create a great impression through the early stages of the relationship.

One of the outstanding telephone systems which have impressed most of the people is a modern VOIP system. When you utilize the system effectively, you will be able to attract new clients as well as growing your business faster:

#1. Use toll-free system

Forcing your prospective clients to foot your bills by calling you should be avoided. This is because it will not only persuade your customers to call a firm which offers toll-free service but also start your relationship in the wrong way.

By implementing a VoIP system in your business, rest assured that its cost is affordable. In fact, the toll-free numbers are significantly cheaper as compared to the traditional land-line services. The toll-free number will also inform your potential customers that you are offering a credible service. Most importantly, it will convey a message that your firm really cares about them.

#2. Market your company when you put customers on hold

Putting your customers on hold when they call your company should be avoided wherever possible. If it cannot be kept away from, you need to use the situation to the firm’s advantage.

To be precise, relay some information which reflects the values of your business instead of playing generic music.

When you buy the latest VoIP system, you will realize that it will enable you to send messages to a particular group of clients. Apart from communicating your latest products, services or offers with the VoIP system, you should choose to entertain your callers with very interesting facts concerning your business. As a result, it will set your company apart from your competitors.

#3. A customized attendant should be used

A high level of customization is featured by the latest auto attendant, which converts prospective customers into actual clients. For example, the auto attendant can be used for directing calls to specific departments within your organization.

Nevertheless, the advanced auto attendant will give a great opportunity of boosting your brands. The system is also used for boosting your business and offering you what you might require communicating.

For you ensure that the auto attendants are doing a great a job for your business, you need to create a short and simple menu system. Moreover, it will give catchy greetings and memorable slogans of your enterprise. This will make your business distinct fro, other competitors.

#4. Using click to call services

It is very vital to buy the latest VoIP systems which offer click to call functionality. The features will enable the customers to dial directly from the website.

It is also significant to include a click to call telephone number on your: social media, email signatures, and online marketing communications. Thus, it makes it easier for the potential customers to talk to somebody within the company who will bring a deciding factor as they are winning their customs.

Te VoIP systems can also do more than facilitating the calls on modern businesses. Through the VoIP systems, the customer’s experience will be enhanced. Therefore, you need to install this phone system from reputed VoIP phone service provider which is advanced and you will be ahead of the competition. Moreover, new customers will be attracted.

VoIP-Phones-Small-Business

TOP IP DESK PHONES UNDER $200

One of the best ways in which you can minimize expenses of any small business is by handling your communication needs with VoIP. It is however very important to go for the best VoIP service provider who can both fit your needs and is also within your budget. Some of the things that should be considered when selecting one include;

Functionality, Cost,The phone features that can fit a small business (e.g. the headset support, number of lines that the phones can support, power over Ethernet etc).

There are several IP phones out there and below are a few that are simple but are under $100;

1) Cisco SPA 303

cisco-SPA303-voip-phone-small-business

This Cisco’s higher model is not only cost friendly, it is also very effective. It comes with the following features;
Intercom paging Call park & un park and call swap Automatic redial Multiparty conferencing Call waiting10 customizable ring tones.  Its 2.5mm jack is what makes it work with almost any standard headset.

2) Grandstream GXP1630

business ip phone Grandstream GXP1630

This is a powerful IP phone that has been designed specifically for small business. It comes with features like;
3 lines & 3 programmable buttons 4 way conferencing A 132×64 backlit LCD screen Integrated PoE Dual Ethernet ports for faster connection. All these features make it a versatile, high quality dependable office phone.

3) Grandstream GXP2130

Grandstream GXP2130  IP Phones for small business owners

This is a great IP phone that comes with 3 lines and four way voice conferencing. Its other features include;

  1. Electronic hook switch USB jack for headsets Dual gigabite Ethernet port Great HD audio quality on the speaker phone and on the handset Advanced security privacy among others.
  2. It is ideal for small businesses VoIP Phones  and it perfectly fits the needs of users looking for a great IP phone with advanced functionality and is
  3. easy to use.

4) Yealink SIP T4IP

Yealink SIP T4IP

This is a powerful IP phone that has a great elegant design. It comes with;
a six line support,XML browser, headset & electronic hook support, a 2.7’’ LCD display.
Additionally, it has a phone locking system that enables you to protect your privacy. These and other great features make it one of the best IP desk phones.

5) Polycom VVX300

Polycom VVX300

The VVX300 can do everything you need from a phone and unlike the 201, it comes with some extra features. Some of these features include;
6 lines-making it a great choice for offices with multiple lines that often go off at once Integration with third party web-based apps via open APIs.

6) Polycom SoundPoint IP 321

Polycom SoundPoint IP 321

This is a 2 line phone that provides cost effective solutions to employees that utilize hard desktop phone together with a soft phone clients on their PC. Some of its features include; call hold, transfer, park, pick-up as well as a three way conferencing. It also has call/bridged line appearance and a built-in XML micro browser.

7) Panasonic KX-HDV130

Panasonic KX-HDV130

This IP phone comes with two programmable keys, 2 line support, dual Ethernet ports, up to 500 phone book, 3-way conference call support among others. It will do a great job for a basic 2 line desk phone.

Where to Purchase:

The IP phones mentioned above are not only affordable, they are also very efficient. If you have been planning to purchase IP phones for your business, this is the time. You can purchase any of the above products from bridgei2p.com. The company is a VoIP phone services & equipment provider. bridgei2p.com does not only provide quality products and services, their full setup costs are also free of charge. Visit the website right now & place an order and you can be sure to get value for your money.