Five Ways to Increase Productivity with VoIP

The aim of businesses regardless of the type and size is to generate profits. There are several ways by which this goal can be attained such as improving the efficiency of your workforce, decreasing overhead spending as well as waste. However, an ideal way to achieve this would simply be to increase productivity in your place of business. The use of voice over IP (VoIP) telephony is a good way of doing this but one that is often overlooked by most people.

 

Many businesses are not aware of the full capabilities of VoIP technology despite the fact that it has been in use for quite some time now. Furthermore, there is a misconception that VoIP systems meant for telecommunications cost a lot to purchase, to manage and even to maintain. The truth of the matter is that companies can purchase private branch exchange services that they require with the help of business VoIP systems. This does not need any additional telecommunications hardware or equipment. Businesses are also able to easily add employees and locations. This is inclusive of the employees that work from home so long as they have access to a high-speed Internet connection.

 

Convenient Voicemail:

 

Voicemail was designed as a convenient technique to guarantee that individuals never miss important phone calls. However, voicemail has the potential of wasting time instead of saving it. For instance, employees with both a mobile phone as well as an office phone are highly likely to have 2 voicemail accounts. This means that these people have to maintain messages on the two lines, retrieve them and sort them out. Furthermore, employees that hold numerous positions or assume several roles at the workplace usually have voice mails for every account. Ultimately, it results in many messages from numerous voicemail accounts. This is where VoIP comes in by offering an array of solutions to the voicemail issues.

 

VoIP just has one mailbox that is capable of retrieving many messages from different locations and even consolidating messages into a single voicemail account. There is a voicemail-to-email option that coverts voice mails to emails that are directly sent to the inbox of the user.

 

Simpler Accessibility:

 

Many studies indicate that a significant number of tele-Communicating employees operate for 5- 7 additional hours every week compared to their counterparts stationed at the office. In fact, most companies are keen to hire home-based employees. VoIP facilitates full time access for such employees. Furthermore, VoIP systems enable regular workforce employees to have access to information on different occasions i.e. on vacation, on business, while training or travelling. The full-time access allows employees and the company to connect as well as for clients and employees to connect thus eliminating existing gaps in service.

 

Better Client Relations:

 

Analog or traditional phone systems have experienced tremendous growth in such a way that they have incorporated useful tools that reduce effort and save time. Business calls have been made more efficient and easier with the help of tools like redial, hold, mute, call forwarding and call waiting. However, businesses grow in tandem with their needs. VoIP is able to meet the expectation of both customers and employees and eve exceed it. Productivity can be enhanced by several options engrained in the VoIP system such as automatic call forwarding, improved telecommunications and advanced voicemail.

 

Enhanced Office Collaboration:

 

VoIP services is unparalleled with regard to connecting clients with business as well as businesses with their customers. In addition, it can facilitate collaboration at the office. This means that companies no longer require a separate service to connect different departments, employees to utilize special equipment or an extended workforce. VoIP can connect every member of the company over a single network thus facilitating shared-screen sessions and video conferences. Another way by which business productivity can be enhanced by VoIP is improved office collaboration.

 

Saving Money:

 

One of the major benefits that VoIP offers businesses is financial savings. However, it is also a manner by which productivity can be enhanced by VoIP. For instance, investment in VoIP systems has the potential of translating to few hires. This means that the current workforce can paid a much higher rate by the businesses they work for. There is dramatic increase in productivity from employees who feel valued. Furthermore, the financial savings can be used in purchasing more software to replace old equipment and hardware. Alternatively, it can be used to pay for training or additional services.

 

Conclusion:

 

VoIP services can increase productivity in several ways without extra expense. Increased productivity positively affects revenue, profits as well as the company growth.

Why Your Business Should Be Recording Calls?

Even though its benefits were clear to all, call recording used to be something only the large enterprises did especially since accomplishing it required expensive hardware and frameworks. Fortunately, the evolution of cloud services and opportunities such as Hosted PBX has now made it quite affordable and viable to all kinds of businesses including small startups. VoIP call recording may just be the competitive edge your business requires to move to the next level.

Essentially, call recording involves recording voice/phone calls to capture interactions between your customers and the business (support team). There are various ways to enable call recording for your business. The easiest way is to use a Hosted PBX solution like Nextivia or RingCentral which come with the option already integrated within. Alternatively, you can implement an on-premise solution or legacy PTSN. These options will however call for costly hardware installations.

The benefits

Establishing frameworks for VoIP call recording can help your business in several different ways. At the most foundational level, it gives you business the opportunity to comply with legal requirements and guidelines set for contact centers. Beyond that, there are various benefits you will enjoy from recording your interactions with customers. Some of them include the following;

1. Training for Quality Assurance

By simply recording customer calls, you can easily listen in on the interaction and find out areas that need improvement. You can take notes on what aspects of the communication and interaction need immediate changes. This will help you initiate training for employees who still need to work on their customer interaction and proposition your business in the right way. This also helps managers to ensure their agents meet quality standards and measurements put in place.

2. Value Addition for Products and Services

There is no doubt that VoIP call recording allows you to gain insights into what the customers want, how they interact with the business and the challenges they face. With all this metrics and information, you can then form a solution to enhance your products and services for better experiences and satisfaction. It is at its simplest form an information center for value addition. By picking up any phone call from a customer, the business aims to assist the client get the value they seek.

3. Trace all the Missed Information

While modern CRM solutions offer different ways for business agents to capture customer interactions and take notes on the important areas that need addressing, they are still subject to human error. It is normal for the customer service team to miss on some information between handing different calls and this is where call recording comes in handy. Your team can listen in on the entire call and make a comprehensive deduction on what needs to be done ensuring nothing is missed.

4. Preventing/resolving liabilities and disputes

Customer disputes and legal complaints can drown a small business and cause significant inconvenience even to the largest establishments. Recording calls and interactions can help your business resolve disputes and prevent them from escalating into legal battles. When the conversations are recorded, you get a basis to argue your case and this may be all you need to win a case or prevent it from evolving into lengthy sessions and litigation.

5. Developing Your Customer Characters

Listening in on calls from customers can help you categorically split your market segment into smaller persona groups in order to effectively approach their needs. For instance, a given age group may call for specific offers and information more often than others. This insight can help you improve how you target them in terms of marketing, communication and other aspects. It can also be used to monitor how different demographics react to emerging trends, products and other offers.

 

There are several other minor benefits of VoIP call recording and it should be an inevitable component of any modern business. You need as much information as possible and call recording is one way to ensure all the input is saved and used in decision making. All businesses need call recording and management. There are several offers in the market that allow you to record and manage audio files at a small fee. It is important to carefully review you options before implementing any call recording strategy or framework. Start by outlining what your business requires then proceed to find offers that will meet those specific needs.

The Great VoIP Migration: Market Revenue Statistics

Voice over Internet Protocol popularly referred to as VoIP is a turnkey methodology that uses various voice and data transfer technologies to provide communication services over a packet-switched network. Some of the voice and data technologies that the service uses include; Voice over broadband, IP telephony, and internet telephony.

The VoIP service requires the conversion of voice signals into digital signals. The digital signals are then transferred over the IP—based net. VoIP services are executed via any of a myriad of protocols, these include the H.323, Inter Asterisk eXchange (IAX), Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP) and Real Time Protocol (RTP).

The global VoIP service market is largely driven by key players and industry participants whose chief objective is to focus on pushing VoIP based solutions across both the individual and larger corporate consumer sectors. The focus has worked to ensure prolonged developments on various facets, major among them being the network infrastructure and cloud-based models.

Consumers both far and wide have been adamant in asking for innovative solutions that in turn reduce costs incurred in availing communication services, this has trickled down to both the open-sourced and proprietary platforms witnessing newer technologies.

Future Market Insights has run studies and research on the mobile VoIP services market and has, in turn, provided a detailed, comprehensive and objective breakdown that seeks to offer a deeper insight behind the forces that are so keen to drive the service into the now notable popularity. The report further provides information regarding the major sub categories of global VoIP services market for the next half decade. Included in the information is also market trends and structure, industry drivers and resistant’s’.

The growth of VoIP services globally can be attributed to enhance technological advances which in turn lead to roll out of advanced networks and an increased usage of the service over countless networks. Another factor attributed to the growth of VoIP services is business customers who are adopting cloud-based VoIP services, which is largely due to the service’s packaged service offers and cost effectiveness. Finally, the other growth catalyst is the diversification of key telecommunication players.

In 2012 alone, the corporate consumer segment registered 98.9 billion subscribers, which accounted for US$ 43.27 billion of the global VoIP services market in terms of revenue. The Future Market Insights predicts the number of subscribers in the year 2020 to increase a little over 204.8 billion, which will account for US$ 86.2 billion in terms of revenue.

Computer to computer segmentation of the VoIP service registered revenue of US$ 20.7 billion, from 57.4 million subscribers in 2012. A projected analysis predicts this particular segment to account for US$ 24.7 billion with 72.2 million subscribers in 2019. Phone to phone segmentation accounted for US$ 15.9 billion from 35.9 million subscribers and is projected to have US$ 44.8 billion from 116.5 million subscribers in 2019.

The computer to phone segment accounted for US$ 27.4 billion with 58.3 million subscribers and is projected to have US$ 56.6 billion with 128.3 million subscribers in 2019. Finally, the individual consumer segmentation in 2012 had 52.7 million subscribers, contributing to US$ 20.7 billion in revenue, it is the fastest growing segment as it’s projected to increase its customer base and consequently the revenue between 2014 and 2019.

The tremendous growth can be attributed to service providers who’ve transitioned from circuit-switched networks to packet-switched networks. This has then seen the market metamorphosis from the rudimental telephony using CDMA or GSM technology, to a more advanced VoIP service which uses cellular networks such as 3G and 4G. However, the market has had restraints like the low public acceptance of the VoIP service especially in the residential consumer segment.

The problem has been seen to disappear as there is a growing need to make long-distance or international calls. This can be attributed to a moving, working force and a migrating population. Though regulations and policies set in place by regional governments which seek to safeguard the local telecom industry are hindering VoIP’s service growth, the problem is expected to phase from the high to medium and eventually low by the end of the forecast period.

The surge of players in the market forces for price competitiveness, which then forces companies to offer bundled services to make their offer attractive and different. Some of the key players include; Vonage Holdings Corp., RingCentral Inc., 8×8 Inc., Nextiva Inc., and InPhonex LLC. These companies focus on providing both local and international calling plans.

They also have additional services like; emergency number calling (911), speed dialing, call blocking, call transfer, conference calling and fax support. In 2013, AT&T Inc. led the market as it accounted for 7.5 % of the global VoIP services market revenue.

Mobile VoIP: How to Guide for your Business Improvement

Mobile VoIP is a new and innovative way of using your mobile phone to make routing calls over the internet instead of using the traditional mobile operators. This is an excellent way to make long distance calls such as international calls with a much lower cost. Moreover, the mobile VoIP works anywhere you have access to the internet via Wi-Fi or 3G networks. Today the availability of wireless connectivity is on the rise, and this allows users to make either free or VoIP rate calls from their home, office, public areas as well as areas with commercial hotspots such as airports, coffee shops, hotels, etc.

How does Mobile VoIP Works?

Our Mobile VoIP works service with any mobile phone that has 3G, 4G, GSM, as well as any other internet service to send the voice calls as digital signals over the voice over the internet IP technology. It also uses the Wi-Fi hotspots as a way to minimize the calling costs of a data plan or cellular voice. Today, several technologies have made it possible to integrate a mobile handset into a VoIP network.

For instance, one of the technologies used will turn the mobile device into a SIP session initiation protocol) client. When this is done, this technology makes use of the data network to send and receive the SIP messaging. For the voice path, it utilized the data network to send and receive RTP (Real Time Transport Protocol).

While using the above technology, the handset needs to support the IP communication with the minimal possible capability. This technology allows the SIP to be used over any broadband IP-capable wireless network connection including 3G, EVDO Rev A as well as Wi-Fi.

Another technology used has a soft switch like the gateway that is utilized in bridging the SIP and the RTP into SS7 (Signaling System No. 7) mobile network infrastructure. In this way, the advanced SIP-based service controls the SIP application, allowing fast and convenient communication. During the exchange of communication, the voice signal is normally converted into data packets, travel through the VoIP platform and finally converted to a voice at the receiving end.

What are the functions of Mobile VoIP?

If you have been using the VoIP service using your computer, you may be reluctant to switch to mobile VoIP because you are afraid of sacrificing some of the features using currently. However, switching to our mobile VoIP service allows you to use the same features plus a few new additions. We provide the state of the art mobile VoIP services enabling you to cut down the voice and text messaging with the traditional phone service providers. With our service, you can transfer calls to/from tour mobile device to any destination across the world. You can also benefit from call waiting and call ID the same way you do use a traditional phone service.

You will still enjoy the great features that you enjoy using PC based VoIP including call forwarding, call blocking as well as voicemail capability. Some of the other functions that come with the mobile VoIP include do not disturb mode, remote account registration, call-parking function, follow me function and much more.

These are some of the functions that we have selected from a pool of many other helpful solutions that we have implemented at our Mobile VoIP business. Both the business users as well as residential users can use these functions to improve the efficiency, quality and the overall communication.

Different Call Types of Mobile VoIP

Our Mobile VoIP service offers you with three call options. Here are the three options that you can get from our Mobile VoIP app.

VoIP call

The VoIP call is the standard calling option that lets you to be connected to your co-workers, friends, or family right away. To use this call option you just need to have a 3G or Wi-Fi connection that is working. One of the benefits of using this option is that it is charged using the normal rates of the VoIP brands.

Call back

In case you are using an internet connection that is not very strong, using our call back option will help you to stay in touch with your clients, friends, and family. Using our Mobile VoIP software, it is easy to set up the Call Back call using a weak 3G or Wi-Fi connection. This option will also allow you to use as little data as possible to set up the call. To do this, you need to set up a call to your phone and then connect you with your contacts. The charges here are both the A-side and B-side call and a small set up fee.

Local access

Our third option is the local access. We have established local access phone numbers in different countries all over the world. Individuals with a weak 3G network or unreliable Wifi you can utilize our local access line by simply selecting the local access from our app interface, and you will be automatically connected through one of the in-country local access lines. With this option, you are charged for the local call plus the tariff of the destination that you are calling. It is good to note that our local access numbers are only available in the select country.

Text messages

Our app has made international text messaging easier and affordable. This service is very helpful especially if you want to give your clients or family members quick updates without actually speaking with them.

Supported VoIP Brands

With over sixty supported VoIP brands, we pride ourselves as one of the best companies that offer the users with the flexibility of choosing their preferred brands. Here is a list of all the supported VoIP brands.

• Actionvoip

• 12VoIP

• Budget VoipCall

• Browser Calls

• CallEasy

• Calling CardBuster

• Call Pirates

• Calling Credit

• CheapVoip

• CheapBuzzer

• Cosmo VoIP

• DialNow

• DialCheap

• DiscountVoip

• DiscountCalling

• EasyVoip

• Free VoipDeal

• FreeCall

• Frynga

• HotVoip

• GlobalFreecall

• Internet calls

• Jumbo

• InterVoip

• JustVoip

• Low rate VoIP

• MexicoBarato

• MegaVoip

• Netappel

• NairaCalls

• PanggilanMalaysia

• Nonoh

• PinoyDialer

• PennyConnect

• PowerVoip

• poivY

• Rynga

• RebVoice

• SIPDiscount

• SMS Discount

• SMSLISTO

• SmartVoip

• Telbo

• StuntCalls

• VoipBlazer

• Voipblast

• VoIP busterPro

• VoipBuster

• VoIPCheap

• VoipCaptain

• VoipChief

• VoipCheap

• VoipGain

• VoipDiscount

• VoipMove

• VoipJumper

• VoipR

• VoipSmash

• VoipStunt

• VoipWise

• VoipRaider

• VoipZoom

• VoipYo

• WebCall Direct

How to Troubleshoot Technical Issues in Mobile VoIP

Registering, making, or receiving problems arise when there is an issue with the mobile device. Additionally, your router’s firewall may be blocking some functions of the VoIP feature of the mobile phone. To resolve this problem, try using these solutions on your mobile device before checking on your router firewall. Implement each change one at a time and restart the phone each time a change is made.

Method 1: Checking your Mobile device

Step 1: Ensure that you are using the latest firmware for your phone. If you need to upgrade it, make sure you backup all your data to be on the safe side. By just upgrading your phone firmware, you can solve very many VoIP issues.

Step 2: Enter all the VoIP setting including your password, account number, and the domain name properly

Step3: Ensure that your mobile phone can connect to a 3G or Wi-Fi connection. Remember, the VoIP does not work when your device is connected over EDGE internet connection. Moreover is also crucial to select the exact wireless LAN connection name at SIP Settings similar to one using to connect to the internet while using your Smartphone.

Step4: In case you find that your device can’t register to our server, enter the proxy setting that is similar to the registrar server setting and then retry

Step 5: If you find that, your phone is already registered with the servers, but it is still having trouble when making calls, delete the SIP profile. Try to reconfigure the SIP profile using IP address available at our SIP server.

Method 2: Diagnosing the router firewall

If none of the above solutions is working, check whether your router firewall is blocking certain operations. Use the following instructions to rectify the problem.

First, it is good to understand that if you have placed the VoIP telephone at the back a router or a combined router/modem, some of these issues may arise.

• The VoIP light may go out constantly

• You will have trouble when you try to make outbound calls

• Incoming calls go to voicemail directly without the phone ringing

• Calls have a limited duration

• Bad signal where you can’t hear the other person clearly

Solution

Step 1: check whether there are changes in the internet connectivity settings

Step 2: ensure the firmware on the router is up to date. If not make, sure you upgrade it.

Step 3: Turn your firewall off completely and then restart your router and the VoIP device. Retry making or receiving calls. If you can make calls after disabling the firewall, then know that there was an issue with the firewall configuration. You can carry on using the router with the firewall disabled

Step 4: If you want to enable the firewall, you can do this by enabling the DMZ feature on the router. This will allow the firewall to open for one specific host. For you to enable the DMZ, you need to find out the IP address or host. You can do this by login into your router and check the connected devices. This will let you know the inner IP address or the host information.

If the problem persists, you can consult our customer desk to get technical assistance.

Mobile Top up

The mobile top-up service wills aloe you to top up the credit of another mobile phone belonging to your friend or family member. For you to do this, click on the account option and follow the instructions. Some of the crucial information to know about this service includes:

• The Mobile top up is only available in select countries

• You can only use this service to transfer credit to prepaid phones

• You must have enough credit in your VoIP account for you to top up another prepaid phone

Additional information

When you enter a number, which is not a prepaid phone, or a number that is not valid, the transaction will not go through. Check to confirm the number before trying it again. Our company does not charge anything for an unsuccessful transaction. However, in any case, that the transaction did not go through and you were credited, contact us immediately for a refund.

How to Buy Credit for iPhone

To purchase credit for your iPhone, please visit the VoIP provider that you choose (usually any of the supported brands) and log in to the appropriate website. Click the buy credit icon and select the amount you want to purchase.

How to recharge mobile VoIP

For your convenience, we have included various payment options. You just need to select the preferred mode of payment and recharge your account. You can use the following modes of payment

• Credit card

• PayPal

• Reseller

• Paysafecard

• iDEAL

• Skrill / MoneyBookers

• Reseller Voucher

• MisterCash

• PayByPhone

• CashU Directpay voucher

• CashU

• PostEPay Credit card

• Sofort

• Bank transfer

• MultiBanco

Just in case you made a payment, and we did not get it, please contact us and input all the details of the payment for us to investigate and correct this issue. We may ask you for a screenshot or scan of bank statement showing the payment to help our agent to trace the payment and add the credit to your account promptly.

Make Free Calls with Mobile VoIP

By using our VoIP service, you can make calls to your friends and family free of charge. Most of the latest Smartphones have been primarily set up to support Internet calls. Using our services is also faster when transmitting the digital data as the data is normally spread over multiple packets, where each of them will take the fastest route to reach its intended destination. On the other hand, when using our mobile VoIP with access to Wi-Fi will also reduce the costs of the mobile VoIP phone user by sidestepping the expensive 3G service from the cellular carrier. For example, if you subscribe to a cellular carrier monthly data plan, most people easily exceed the bandwidth maximums, and this automatically results to incurring overage charges. However, if you use the mobile VoIP phones to tap into the Wi-Fi hotspots, you can reduce the risks of exceeding the bandwidth maximums. Here are some of the technologies that have made this possible.

WI-FI

WI-FI that was being utilized very rarely is now becoming very popular because of its fast wireless internet. Latest Smartphones contains the Wi-Fi feature that allows you to access the internet conveniently. You can access it through various hotspots including hotels, schools, airports, restaurants, and many other public places. Today some mobile service providers are offering access to voice calls through the Smartphone’s Wi-Fi feature, allowing you to use VoIP. These mobile service providers may provide a certain package that has a hotspot call plan for an additional fee per month. This includes both the local calls as well as international calls.

Wi-Fi enabled mobile phones

The latest mobile phones, which are Wi-Fi enabled, can now connect to the online community with built-in apps such as Skype. You can use Skype Vyke, or Truphone to make local and international calls free. Although there will be no monthly charges, you are required to use Skyeout credits for outbound calls as well as Skypein credits for inbound calls.

The best thing about the Mobile VoIP service is that it brings VoIP to almost all the mobile phones available on the market regardless of the operating systems. It works on Android phones, iPhone, Windows phones, as well as phones using the Symbian operating system.

How to get Mobile VoIP Credit

Getting the mobile VoIP credit is easy. You can buy the credit as soon as you have completed registering your account. When you log in into your account, you will be prompted to see the list of the supported brands. Click on the brand you have chosen, and this will redirect you to the correct website. Here you will see the buy tab for you to select an amount from the list as well as choose the payment method you would want to use.

After selecting the payment method, you need to click on the next button for you to finalize the payment steps. If the payment is successful, the amount paid will reflect on my account area. You will also find an email notification confirming the payment details after it has been processed.

As previously mentioned is you make a payment, and for any reason, it does not reflect on your account, please contact us through our contact page and indicate that the credit has not been added to your balance. Please provide us with as much information as possible for us to track the payment. Please include the amount, payment method used as well as proof of payment to speed up the process.

Mobile VoIP Call Rates

Our rates are reasonable to fit the needs of both residential users and business users. We also make sure that we only charge you for what you have used. We offer different plans that suit your needs in every step of the way. For instance, pay as you go plan is beneficial to both business and residential user in a number of ways. For instance, as a residential user, you are not required to pay the total monthly fee even in the situations where you are not using your phone services for instance when you are on vacation. Additionally, as a business professional, it does not make any sense to purchase unlimited calling services especially if you do not make many calls.

We have no hidden costs

Most of the VOIP service providers will cost more money than indicated because of the hidden fees. In any case, you will find paying extra due to the hidden cost. However, with us, you will never have to pay any extra fee.

Additionally, if you do not have a high-speed internet connection or you simply do not want to use the virtual number with a VoIP service we also offer call forwarding service to any landline or mobile phone in the world. When you activate this feature, you will pay the forwarding fee, which is similar to the rates we charge to calling the same destination.

With our service, you do not have to worry about set-up or cancellation fee, monthly fee, taxes or any hidden taxes.

Project Growth Rate of Mobile VoIP in the next two Years

According to from a new report from TMR the compound annual growth rate of the Mobile VoIP market is expected to be 9.7 between 2017 and 2020. Its popularity has continued to grow exponentially and has become a preferable replacement for most individuals who were relying on the analog landlines. By the year 2020, the market will generate about $137 billion annually making a significant increase when compared with the year 2013 where it generated $71 billion in spending all over the world. The report also indicates that the VoIP subscriber will surpass 348 million mark in the next 2 and half years. This leaves plenty of room for expansion beyond the year 2020 because of the swelling number of users.

According to analysts, the increase in ownership of Smartphones has also played a major role in boosting the VoIP growth. Currently, many VoIP companies are dedicated to handling the phone to computer connectivity with business and residential users adopting this system to lower the costs of international and local voice calls. Additionally, by 2020 it is estimated that more than two-thirds of VOIP users will take the advantage of the mobile VoIP to make long distance often calls to international territories in order to cut down the cost associated with making international calls using a legacy landline service.

Although the mobile operators still have resistance when it comes to the use of VoIP services, experts believe that this stance will not last for long. In conclusion, we can say that everyone needs a Mobile VoIP in his or her daily activities. This will not make it easier to communicate with clients, friends, and family all over the world but also only cut down the cost of international calls.

Advanced VoIP Service for Small Business

Advanced VoIP Service That Guarantee Your Business Get Success

Progressively more small businesses are turning to Advanced VoIP Service systems and support as they realize that the service may offer many more additional features than a traditional phone system. Many are missing some of the many advantages that VoIP provides for small business.

Bridgei2p Solutions services, specializes in service-based alternatives aimed at small businesses, has presented hosted VoIP which is an advanced system that creates new facilities for that market.

Bridgei2p Solutions state that although business users are familiar with VoIPs most clear ability to allow phone calls by using a computer, other features empowered by the system are frequently overlooked such as voice mail, call ready and call forwarding.

Unlike traditional telephony, Advanced VoIP Service systems also have the capacity to transcribe the voicemails into email messages and be send to the preferred address. Additionally, they allow call screening and provides coaching tools.

The Bridgei2p Solutions are introducing a coaching tool to the system that gives tips to employees during their call with customers, rather than being forced to wait around until the end of the conversation. The auto-attendant feature offers callers an interactive menu and enables them to choose a file format, giving small companies a more professional image for customers.

For conferencing, Bridgei2p Solutions Voice over Internet Protocol technology stores and combines data onto a solitary network and it increases manageability, cost-effectiveness, and efficiency for your business that requires good communication. Their clients can also buy wireless VoIP technology to make low-cost calls at a Wi-Fi,place.

Bridgei2p Solutions are nationwide, provide vendor credit card processing, service provider advances of cash, and online marketing strategies.

Key Takeaways:

There is certainly more emphasis now on the added value to be performed from VoIP services, especially since SMS become more competitive for telecoms providers.

More compact organizations have a variety of automation and support requirements which will help them to deliver a more professional engagement strategy if properly implemented.

For business and other organizations that rely heavily on phone conferencing, another feature that can prove to be useful is HD Voice capability. The HD voice feature delivers a much higher call quality than regular telephones. With this feature, the voice characteristics of the person speaking are very evident since the enhanced digital transmission preserves the original traits. Thus, in a phone conference with multiple users, it will be easy to identify who is talking. The message also comes across crisp and clear.

And because VoIP is an Internet-based application, it can allow you to manage voicemail much more efficiently. Instead of having to access your voicemail machine physically, you can configure your account settings so that voicemail gets sent to your email address. That way, you have more options like listening to it directly, sorting and storing it according to files and folders, and even storing it indefinitely on your computer for reference purposes. All of these options are obviously not possible with a cumbersome voice machine.

There are a lot of VoIP features out there that can make your business run smoothly with the minimum of effort. And even better news is that new ones are being developed every day. If you have some specific needs regarding managing and handling Advanced VoIP phone communications, ask your friendly customer service department about options. You might be surprised.

Bridgei2p Solutions can play an increasingly important role in helping them meet these objectives. The interested clients contact Bridgei2p sales advisor’s at sales@bridgei2p.com for getting more information about the Advanced VoIP Service from Bridgei2p Solutions services.

voip-customer-relationship-management

The Link Between VoIP and Customer Satisfaction

No business can make good progress without providing excellent customer service. The current business environment shows that all successful businesses go an extra mile in customer satisfaction. Potential and existing customers can be won over if telephone queries are handled efficiently. VoIP telephone system might just be what you need to take your business to the next level. Here is why,

Customize your Customer’s Call

This advanced VoIP telephone system allows you to integrate it with the CRM (customer relationship management) software. Information about every department in your organization is linked to the call. When a customer calls, the telephone operator is given present-day information on the customer. This makes the call friendly and efficient as the operator is aware of the customer’s preferences, contact details, and purchase history. This will account for quick resolutions of issues and better communication.

Cut Down on Call Waiting

Customers can easily get irritated if they have to wait for some time before talking to an operator. This will eventually harm your business. The VoIP system allows you to expand capacity using a web portal instead of waiting for engineers to attend. This will result in an increased number of telephone lines within your business, thereby minimizing call waiting times and even the costs. If waiting cannot be avoided, your customers can be kept busy with recorded messages, music or even details of special offers. You can also take this avenue to let the customers know more about your business.

Connect Customer to Correct Department/Person

Your customer needs to be connected directly to the person who can deal with their query. If the customer keeps being sent to and fro between departments, they might decide to run to a competitor. A cutting-edge routing system can channel a call to the most fitting person within the organization. The routing system simply uses the customer’s preferences or a predefined set of rules. The automated call forwarding allows for fast telephone experience for the customers. With VoIP, additional callers from different locations can join in on the conversation.

Concentrate on Customer Trends and Queries

The sophisticated VoIP phone system is capable of storing information about previous customer interactions and generating trends. VoIP utilizes voice recognition to come up with key questions and trends. This will allow you to be prepared for the most frequent concerns and queries. You will also be able to address systematic failure within your business before any critical damage is done.

Convey News and Special Offers

Advanced VoIP systems have text messaging (SMS) capabilities that can give you the upper hand in your marketing and customer service endeavors. You can convey a message about special offers or a new service that you intend to launch. You can also communicate any issue or misunderstanding with a specific group of customers. SMS messages are very effective and fast as they have a high opening rate.

There you have it. VoIP system can go a long way in helping any kind of organization to enhance their customer service levels. VoIP is cheap, easy to implement, and definitely the future of business telephone communications. please contact Bridgei2p, will provide Free demo and consultation for your business needs

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Global Forecast on the Voice over Internet Protocol (VoIP)

Introduction

VoIP refers to the technology that converts audio and video calls to digital form so that they can be transmitted over the internet to a receiver. Typically, when one makes a call using a mobile phone it is transmitted to a receiver through the traditional phone providers’ network.

How it Works

There are several ways in which VoIP operates. First, one can use an Analog Telephone Adapter (ATA).The ATA helps to connect a phone to the internet so as to convert the raw analog information to digital data. Phones that can connect to the internet can also make VoIP calls to other phones using the same provider.

IP phones can also connect to the internet using a special inbuilt RJ-45 connector for Ethernet thereby enabling VoIP. Lastly, one can get VoIP through a computer to computer communication as long as the computer in connected to high-speed internet.

Benefits of VoIP

The Public Switched Telephone Network (PTSN) is made of high infrastructure which is poorly utilized making the call rates higher as compared to the VoIP which has high utilized low infrastructure. Therefore traditional telephony is much more expensive especially when the calls are over a long distance due to the international levies.

The PTSN are heavily regulated by the providers and the particular countries, unlike the VoIP. For example, circuit-switched calls are limited to a particular service and if they are to cross to another VoIP service provider, there are additional levies. The development of PC to PC, PC to phone and eventually phone to phone VoIP has lead to an increase and ease of making VoIP.

Challenges Facing the Growth of VoIP

The major challenge prevalent in some countries is the availability and reliability of the internet connection. The more the people who can access reliable internet connectivity, the higher the chances of increasing the users of VoIP.

Second, some countries have imposed regulations and licenses for VoIP which is retarding the growth of this technology. For example, in Vietnam, PC to Phone or phone to phone internet calls are prohibited. Some countries hesitate on lifting the restriction since it is feared that because the VoIP calls cannot be pinned geographically, they might offer terrorist an untraceable method of communication.

Most VoIP calls have poor voice quality especially the PC to PC calls. This is due to the distance involved and the quality of the particular coding algorithms used. However, with the increase in the phone to phone internet calling the quality of the voice has improved and also due to increased research in this field.

According to The Economist, September 2005, it is not a question of whether VoIP will dominate the communication world but a question of when. With the current incorporation of internet calls by popular social media platforms like Facebook and WhatsApp, we are mostly facing a decline of the current traditional telephony.

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What is VoIP? How does VoIP Works?

What is VoIP? – Overview

Voice over Internet Protocol or VoIP refers to the transmission of multimedia and voice content over internet protocol networks. It is enabled by a group of methodologies and technologies used to deliver voice communications, through the internet. In short, VoIP refers to software and hardware, which enables people to internet as the medium of transmission for voice calls. This occurs when voiced data is sent in packets using IP instead of the traditional or conventional transmissions of PSTN. One main benefit of using VoIP is that telephone calls transmitted over the internet don’t incur an extra charge, apart from what the user is paying for internet access.

How does VoIP Works?

VoIP enables you to convert a standard analog telephone signal into a digital signal, which is then transmitted over the internet. Once you plug a conventional telephone into a certain device known as ATA or Analogue Telephone Adapter, you are able to make telephone calls, using your internet connection.

You can also make VoIP telephone calls, straight from your computer with the use of certain software and a headset. This ability to make or receive telephone calls from wireless hotspots such as hotels, cafes and airports, is a great benefit to people who are always moving. This amazing modern technology can reshape or replace traditional telephone networks. Most telephone carriers are currently selling VoIP services. You can use VoIP in numerous ways to make telephone calls. They include:

  • Analog Telephone Adapter (ATA): this is a device that allows you to connect a fax machine or standard phone so as to use VoIP over the internet connection.
  • IP Phones: These are special telephones that work and look like normal phones. However, they link directly to the internet connection, without using ATA devices.
  • Computer to Computer: This involves use of software installed in the computer, together with headsets to make and receive calls straight on your laptop or desktop.

VoIP Implementation

VoIP implementation for businesses involves software and hardware dedicated handle voice traffic as well as provide a wide range of calling features. Such services were previously out of reach for many businesses, especially smaller ones. VoIP bring flexibility and scalability into any business. If you already have a high speed internet, as well as IP connectivity, then you can easily implement VoIP into your business. Here is how to go about it.

  • Assess your needs then choose a solution. When implementing this system, you basically have two choices. You can implement IP voice system, also known as IP Private Branch Exchange (PBX). This system can handle all features of your phone system. Alternatively, you can simply implement a voice getaway, if you still want to retain your traditional PBX. The voice gateway works comfortably with your analog equipment in terms of adding internet calling to your current phone system.
  • Prepare your network. Adding voice traffic to your current network can be a huge load for your network to handle. This means that you have to ensure your network can handle the additional load smoothly, without any audible delays, when conversations are happening or even dropped calls. Your IP calls should be as clear as possible and highly reliable just like normal calls. When it comes to prioritizing, voice traffic takes priority over data traffic. To establish whether your current network can handle the additional load of voice data, just conduct performance tests. If it is below par, consider adding extra bandwidth or even a VLAN specifically for voice data.
  • Install the voice products. This is always the most challenging part when it comes to VoIP implementation. Adding a voice getaway or deploying an IP PBX network is not an easy process. It will affect your whole network from performance to capacity. Therefore, work with an IT specialist to make sure that you get the perfect solution for your business.

VoIP Solutions for Small Business:

VoIP has numerous benefits for small businesses. Its low cost stands out as the main attraction. Most VoIP services are much cheaper than conventional telephone services. Additionally, the monthly subscription fees are significantly lower. Service providers charge as low as $40 per line, which is a huge bonus for people in small business.

VoIP is less expensive than a traditional telephone line, especially if you have staff working in remote locations. Since these calls travel entirely over the data networks without involving public phone lines, majority of VoIP providers allow their clients to make these calls free. Another benefit of VoIP solutions for small businesses is the presence of mobile apps, which you can use to make and receive calls.

Scalability is another advantage of using VoIP over traditional telephones. Most VoIP provides provide a wide range of features, which are not currently available in traditional telephone lines. They have all the basics that include internet Faxing, caller ID, voicemail, conference calling, as well as other key features. Advanced features are also offered as part of the standard subscription package.

Best Business Voip Providers

BridgeI2p
  • More than 10 years in the industry
  • Quality connections
  • Cost effective and intuitive VoIP solutions for small businesses
  • Features include data-driven routing, call recording, robust collaborative dashboard, seamless CRM integration, list and campaign management, Email management, web call back routing, chat on demand, mobile applications, and many others
Ring Central Office
  • Tailored to meet the needs of a small business
  • Easy to install and run
  • Prices start from $40 per single user all the way to $20 for 100 users
  • Standard features include unlimited calling in the US and Canada, 1000 toll-free minutes every month, virtual receptionist, Microsoft office and Box integration and advanced call forwarding among others.
Vocalocity
  • Designed to meet the needs of small to mid-sized businesses
  • Uses certified IP Phones, which are plug and play
  • Offers three plans which include an unlimited for $40 per month, metered extension for $15 per month and a $15 virtual extension for people using VoIP on their mobile devices
  • Standard features include unlimited calls to the US and Canada, 911/411 calling, caller ID, three-way calling, virtual receptionist and advanced screening and forwarding among others.
Bottom Line

VoIP can greatly improve your existing phone technology, while reducing your phone costs significantly. The good news is that, with the right tools and information, you can easily implement VoIP in your business, and cut down your overall business costs.