Five Ways to Increase Productivity with VoIP

The aim of businesses regardless of the type and size is to generate profits. There are several ways by which this goal can be attained such as improving the efficiency of your workforce, decreasing overhead spending as well as waste. However, an ideal way to achieve this would simply be to increase productivity in your place of business. The use of voice over IP (VoIP) telephony is a good way of doing this but one that is often overlooked by most people.


Many businesses are not aware of the full capabilities of VoIP technology despite the fact that it has been in use for quite some time now. Furthermore, there is a misconception that VoIP systems meant for telecommunications cost a lot to purchase, to manage and even to maintain. The truth of the matter is that companies can purchase private branch exchange services that they require with the help of business VoIP systems. This does not need any additional telecommunications hardware or equipment. Businesses are also able to easily add employees and locations. This is inclusive of the employees that work from home so long as they have access to a high-speed Internet connection.


Convenient Voicemail:


Voicemail was designed as a convenient technique to guarantee that individuals never miss important phone calls. However, voicemail has the potential of wasting time instead of saving it. For instance, employees with both a mobile phone as well as an office phone are highly likely to have 2 voicemail accounts. This means that these people have to maintain messages on the two lines, retrieve them and sort them out. Furthermore, employees that hold numerous positions or assume several roles at the workplace usually have voice mails for every account. Ultimately, it results in many messages from numerous voicemail accounts. This is where VoIP comes in by offering an array of solutions to the voicemail issues.


VoIP just has one mailbox that is capable of retrieving many messages from different locations and even consolidating messages into a single voicemail account. There is a voicemail-to-email option that coverts voice mails to emails that are directly sent to the inbox of the user.


Simpler Accessibility:


Many studies indicate that a significant number of tele-Communicating employees operate for 5- 7 additional hours every week compared to their counterparts stationed at the office. In fact, most companies are keen to hire home-based employees. VoIP facilitates full time access for such employees. Furthermore, VoIP systems enable regular workforce employees to have access to information on different occasions i.e. on vacation, on business, while training or travelling. The full-time access allows employees and the company to connect as well as for clients and employees to connect thus eliminating existing gaps in service.


Better Client Relations:


Analog or traditional phone systems have experienced tremendous growth in such a way that they have incorporated useful tools that reduce effort and save time. Business calls have been made more efficient and easier with the help of tools like redial, hold, mute, call forwarding and call waiting. However, businesses grow in tandem with their needs. VoIP is able to meet the expectation of both customers and employees and eve exceed it. Productivity can be enhanced by several options engrained in the VoIP system such as automatic call forwarding, improved telecommunications and advanced voicemail.


Enhanced Office Collaboration:


VoIP services is unparalleled with regard to connecting clients with business as well as businesses with their customers. In addition, it can facilitate collaboration at the office. This means that companies no longer require a separate service to connect different departments, employees to utilize special equipment or an extended workforce. VoIP can connect every member of the company over a single network thus facilitating shared-screen sessions and video conferences. Another way by which business productivity can be enhanced by VoIP is improved office collaboration.


Saving Money:


One of the major benefits that VoIP offers businesses is financial savings. However, it is also a manner by which productivity can be enhanced by VoIP. For instance, investment in VoIP systems has the potential of translating to few hires. This means that the current workforce can paid a much higher rate by the businesses they work for. There is dramatic increase in productivity from employees who feel valued. Furthermore, the financial savings can be used in purchasing more software to replace old equipment and hardware. Alternatively, it can be used to pay for training or additional services.




VoIP services can increase productivity in several ways without extra expense. Increased productivity positively affects revenue, profits as well as the company growth.

The Great VoIP Migration: Market Revenue Statistics

Voice over Internet Protocol popularly referred to as VoIP is a turnkey methodology that uses various voice and data transfer technologies to provide communication services over a packet-switched network. Some of the voice and data technologies that the service uses include; Voice over broadband, IP telephony, and internet telephony.

The VoIP service requires the conversion of voice signals into digital signals. The digital signals are then transferred over the IP—based net. VoIP services are executed via any of a myriad of protocols, these include the H.323, Inter Asterisk eXchange (IAX), Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP) and Real Time Protocol (RTP).

The global VoIP service market is largely driven by key players and industry participants whose chief objective is to focus on pushing VoIP based solutions across both the individual and larger corporate consumer sectors. The focus has worked to ensure prolonged developments on various facets, major among them being the network infrastructure and cloud-based models.

Consumers both far and wide have been adamant in asking for innovative solutions that in turn reduce costs incurred in availing communication services, this has trickled down to both the open-sourced and proprietary platforms witnessing newer technologies.

Future Market Insights has run studies and research on the mobile VoIP services market and has, in turn, provided a detailed, comprehensive and objective breakdown that seeks to offer a deeper insight behind the forces that are so keen to drive the service into the now notable popularity. The report further provides information regarding the major sub categories of global VoIP services market for the next half decade. Included in the information is also market trends and structure, industry drivers and resistant’s’.

The growth of VoIP services globally can be attributed to enhance technological advances which in turn lead to roll out of advanced networks and an increased usage of the service over countless networks. Another factor attributed to the growth of VoIP services is business customers who are adopting cloud-based VoIP services, which is largely due to the service’s packaged service offers and cost effectiveness. Finally, the other growth catalyst is the diversification of key telecommunication players.

In 2012 alone, the corporate consumer segment registered 98.9 billion subscribers, which accounted for US$ 43.27 billion of the global VoIP services market in terms of revenue. The Future Market Insights predicts the number of subscribers in the year 2020 to increase a little over 204.8 billion, which will account for US$ 86.2 billion in terms of revenue.

Computer to computer segmentation of the VoIP service registered revenue of US$ 20.7 billion, from 57.4 million subscribers in 2012. A projected analysis predicts this particular segment to account for US$ 24.7 billion with 72.2 million subscribers in 2019. Phone to phone segmentation accounted for US$ 15.9 billion from 35.9 million subscribers and is projected to have US$ 44.8 billion from 116.5 million subscribers in 2019.

The computer to phone segment accounted for US$ 27.4 billion with 58.3 million subscribers and is projected to have US$ 56.6 billion with 128.3 million subscribers in 2019. Finally, the individual consumer segmentation in 2012 had 52.7 million subscribers, contributing to US$ 20.7 billion in revenue, it is the fastest growing segment as it’s projected to increase its customer base and consequently the revenue between 2014 and 2019.

The tremendous growth can be attributed to service providers who’ve transitioned from circuit-switched networks to packet-switched networks. This has then seen the market metamorphosis from the rudimental telephony using CDMA or GSM technology, to a more advanced VoIP service which uses cellular networks such as 3G and 4G. However, the market has had restraints like the low public acceptance of the VoIP service especially in the residential consumer segment.

The problem has been seen to disappear as there is a growing need to make long-distance or international calls. This can be attributed to a moving, working force and a migrating population. Though regulations and policies set in place by regional governments which seek to safeguard the local telecom industry are hindering VoIP’s service growth, the problem is expected to phase from the high to medium and eventually low by the end of the forecast period.

The surge of players in the market forces for price competitiveness, which then forces companies to offer bundled services to make their offer attractive and different. Some of the key players include; Vonage Holdings Corp., RingCentral Inc., 8×8 Inc., Nextiva Inc., and InPhonex LLC. These companies focus on providing both local and international calling plans.

They also have additional services like; emergency number calling (911), speed dialing, call blocking, call transfer, conference calling and fax support. In 2013, AT&T Inc. led the market as it accounted for 7.5 % of the global VoIP services market revenue.

voip global forecast-bridgei2p

Global Forecast on the Voice over Internet Protocol (VoIP)


VoIP refers to the technology that converts audio and video calls to digital form so that they can be transmitted over the internet to a receiver. Typically, when one makes a call using a mobile phone it is transmitted to a receiver through the traditional phone providers’ network.

How it Works

There are several ways in which VoIP operates. First, one can use an Analog Telephone Adapter (ATA).The ATA helps to connect a phone to the internet so as to convert the raw analog information to digital data. Phones that can connect to the internet can also make VoIP calls to other phones using the same provider.

IP phones can also connect to the internet using a special inbuilt RJ-45 connector for Ethernet thereby enabling VoIP. Lastly, one can get VoIP through a computer to computer communication as long as the computer in connected to high-speed internet.

Benefits of VoIP

The Public Switched Telephone Network (PTSN) is made of high infrastructure which is poorly utilized making the call rates higher as compared to the VoIP which has high utilized low infrastructure. Therefore traditional telephony is much more expensive especially when the calls are over a long distance due to the international levies.

The PTSN are heavily regulated by the providers and the particular countries, unlike the VoIP. For example, circuit-switched calls are limited to a particular service and if they are to cross to another VoIP service provider, there are additional levies. The development of PC to PC, PC to phone and eventually phone to phone VoIP has lead to an increase and ease of making VoIP.

Challenges Facing the Growth of VoIP

The major challenge prevalent in some countries is the availability and reliability of the internet connection. The more the people who can access reliable internet connectivity, the higher the chances of increasing the users of VoIP.

Second, some countries have imposed regulations and licenses for VoIP which is retarding the growth of this technology. For example, in Vietnam, PC to Phone or phone to phone internet calls are prohibited. Some countries hesitate on lifting the restriction since it is feared that because the VoIP calls cannot be pinned geographically, they might offer terrorist an untraceable method of communication.

Most VoIP calls have poor voice quality especially the PC to PC calls. This is due to the distance involved and the quality of the particular coding algorithms used. However, with the increase in the phone to phone internet calling the quality of the voice has improved and also due to increased research in this field.

According to The Economist, September 2005, it is not a question of whether VoIP will dominate the communication world but a question of when. With the current incorporation of internet calls by popular social media platforms like Facebook and WhatsApp, we are mostly facing a decline of the current traditional telephony.