The prospect of switching to Voice over Internet Protocol VoIP, from the old-fashioned landlines, not only saves you lots of cash but also makes business communications modern.
Apparently, traditional phone services are undoubtedly of more value now than during the bad old days, when there was very little or no competition. In this era, however, you are poised to have an incredibly better deal, thanks to the availability of services that utilizes the VoIP technology.
Considered at some point as a foreign service, the service of VoIP technology is currently the last approach for reducing costs of communication. Your communication savings largely depends on your call times, destinations and frequency, but it may vary. To be more precise, Business Line Telstra’s Basic incorporates all calls for sixty Australian dollars per month, with mobile and national calls excluded. In contrast, BizPhone iiNets’ VoIP plan comprises Australian, unlimited local and domestic calls for A$29.95 on a monthly basis.
If you didn’t know, VoIP depends on broadband, implying that you must include in that cost. But, it is important to note that, in most instances, broadband-plus-VoIP bundles over more value or cost less as compared to packages with the out-dated public switched telephone network, P.S.T.N technology.
With software at your disposal, you can easily add more functions and versatility to the calls of yours. Over-the-edge features on a budget.
VoIP is not just modernizing your communication businesses; it additionally makes you save costs.VoIP functions by changing analog sound signal into digital data that can be easily transmitted over the internet.
This digital technology implies that with the use of the software, you can connect more functions and flexibility to your calls.
Due to this, VoIP services can provide high-tech features that were only affordable to great organizations, previously. These advanced features have the potential of boosting your productivity and customer service, as far as your business is concerned including;
- Selective diversion: This particular feature allows you to route out-of-hours calls.
- Auto attendant: A voice menu that makes it quite faster for clients to find the intended person.
- Voicemail: Gives you the opportunity to forward various messages to the email of yours.
- Hunt groups: Which makes it possible for the sales number to be routed automatically to team members in a sequential manner, increasing the probability of the caller reaching an individual rather than an answering device.
- Follow me: Where the incoming calls can be forwarded automatically to another phone.
- Call waiting, park, hold and transfer.
- Conference calls.
- Call recording.
- Music on hold and much more.
The disadvantages of VoIP
Even though it offers such quality features, VoIP does have some weak points which are worth noting. One of its disadvantages is that smaller organizations or offices that run one or two P.S.T.N lines might find it quite difficult to set up. Secondly, not all providers of VoIP support calls to triple zero (000).
Thirdly, it is critical to note that even though VoIP is now the mainstream, it is not always free from troubles.
Notably, it falls over when there is either a broadband outage or power shortage.
However, all of these shortcomings are more likely to experienced by the providers than by you. Additionally, you can avoid or decrease any potential problems if your VoIP service is installed correctly.
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A basic installation of VoIP is quite easy. With the help of a VoIP service provider, you sign up, and you are provided either with a new Internet Protocol (IP) phones or a device known as an analog telephone adapter (ATA) that is plugged into your router if at all you’d love to preserve your old PSTN phones.
If your current router has an ATA built-in functionality ATA is arguably the cheaper and the simpler option. But, ultimately, IP phones are always the better option, bearing in mind that it makes it quite easier for you to access the earlier-discussed features quickly.
On the hand, a broadband router that has the quality of service, (QoS) can aid ensure the VoIP service of yours is authentic by simply prioritizing VoIP data over the other internet traffic types. However, QoS can’t help much, particularly if your broadband service is not up to scratch. VoIP is notably not entirely data-hungry as compared to video streaming, but you may be required to upgrade if you have a little data allowance or a slow broadband connection.
Can you protect your business from broadband and power outages? Well, your mobile phones might serve as an excellent backup, but if not, you may resolve to invest in;
- A PSTN backup line for making outgoing calls when an outage occurs.
- A mobile backup broadband service that can maintain VoIP to run in the event of an outage.
A power supply that is uninterrupted, (UPS) for your router or modem and IP or ATA phones, which essentially has a bigger battery hence keeps your device going for some time when a blackout occurs.
It is critical to note that many VoIP plans make it quite easy for you to add phone lines and numbers. This is often referred to as a private virtual branch exchange PBX because it replaces the traditional on-site PBX.
Know that VoIP business plans mostly to provide more phone numbers compared to lines. This is so due to the perception that only some phone numbers are utilized at the one time.
However, this is not the final approach for businesses willing to shift to digital telephony. Larger organizations that are aiming to keep equipment on site can use an IP PBX, or can just outsource it with an IP PBX which is hosted.
A technology known as Session Initiation Protocol, SIP, trunking is also creating more attention. Compatible with VoIP, SIP trunking enables larger businesses to get the benefits of IP telephony with a phone system that is existing or to create new communications unified system, U.C system.
Systems including U.C Cisco’s solutions or Skype Microsoft for Business or Lync, integrated online meetings, video conferencing, voice calls plus a host of other tools into one application.
ATAs such as this one gifts the opportunity of using the existing phones of yours with a VoIP service.
IP phones such as the 410-VVX Polycom offer easy access to VoIP advanced features.
IP phones are available in decent cordless brands, such as the W52H Yealink.