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Communication Solutions for
Call Center

Using call centers to improve customer experience through collaboration and communication.

Providing your company with all of the tools to run a comprehensive contact center

Bridgei2p realizes that contact centers come in a variety of shapes and sizes, and we understand the challenges our clients encounter, therefore we prioritize these issues while working with you. The quality of tools may save significant resources by every passing minute, for large professional Contact Centre Solution Provider that manage many distinct campaigns. However, the style and structure of the workflow, as well as the placement of employees, are frequently the most important factors. Costs can quickly grow when there are a high number of customers, especially when utilizing ISDN (Integrated Services Digital Network) and billing per minute.

We Are Aware Of Your Priorities:

COST

There are no rising costs

KPIs

It's critical to have insight into your team in order to ensure that KPIs are met.

DTMF

Card transactions that are compliant and have a built-in DTMF function.

CRM

All major management systems include CRM connection.

Contact Centre Edition

Our Contact Centre Edition was created to help busy call centers and contact centers of all sizes simplify and improve call management. With extensive data, reporting, and monitoring, we can provide your company with all it needs to start and run inbound call campaigns efficiently.

Automated Inbound Call Center Software Solutions

Key Features of Our Dynamic Contact Center Solution

Dialer

A completely configurable licensed Dialer function comes included with the Contact Centre Edition. This feature enables for the loading of data lists into a database, after which an application runs and calls the numbers based on the algorithm or parameters supplied by the Administrator. The Dialer's Agent interface shows Agents precise details on each call. Campaigns are used to administer Dialer. Every Campaign has a list of Leads and Agents who work with them (members). A Campaign is responsible for phoning Leads and connecting them to Agents or other destinations. An Administrator, like in Queue, has a number of options for how a Campaign handles dialing and bridging.

Real time agent monitoring

This feature guarantees that your contact center crew is efficient, productive, and constantly provides exceptional customer service, which is what every business needs to succeed. You may listen in on a live call and spot problems fast by utilizing the "Monitor" option. You may utilize the "Whisper" option to communicate with the agent without the caller noticing, or "Call Barge" to speak with the agent and the caller simultaneously while listening.

Contact Centre PBX Wallboard

Contact Center PBX Wallboards deliver real-time information to all of your agents. The data is given in an easy-to-read format that aids in the measurement of call centre performance. Agents may stay updated about all call center activity while focusing on their individual work thanks to wallboards. It is critical to have complete visibility into your team's performance. Not just to guarantee that KPIs are met, but also to help with training and mentoring.

Unlimited Queues (ACD)

By directing incoming calls to the representative with the most appropriate skill set who can adequately meet the caller's needs, the Automatic Call Distribution system helps to keep consumers on the line. ACD is a crucial part of a call center's and communication system's operation. Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging, and other features are just a few of the features available.

Monitor Pages

Users may view a comprehensive list of all existing Campaigns on the system and get more information on critical Real-Time statistics by visiting the Campaigns Monitor page. A table with three primary sections called Calls, Agents, and Contacts is displayed to users. For better organisation, these three components are then separated into multiple subsections, making it totally user-friendly.

Queue Statistics and Reports

Real-time queue statistics provide you with a detailed view of agent activity and traffic, including inbound and outbound calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, and total calls. You may use a graph to graphically show the reports, or you can export them as PDF or CSV files.

Improve Service Quality

You can track call activity in real time and produce appropriate data with the PBX Contact Center version, which can boost your business efficiency. Different sorts of reports, such as Daily, Monthly, and Extension Reports, are available. Each report may be further sorted by Datetime Range, Caller, Trunk, Duration, and other criteria.

IVR Statistics

The IVR statistics report provides you with a complete breakdown of how your consumers interact with an IVR menu. IVR Calls per Option, IVR Calls, and IVR Calls per Called Number are the three sorts of reports available right now. Date Range, IVR, Called Number, Caller ID, and Destination are all filters that may be applied to each report.

Partner with us and we’ll help you develop a personalized solution and discuss specific telecommunications alternatives with you.

Request a demo

Businesses have used Call Centers to simplify communication system.

Know for yourself! Here's what other Bridgei2p Services customers have to say:

Know for yourself! Here's what other Bridgei2p Services customers have to say!

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Run your contact center with the best Automated Call Center Software


Bridgei2P, one of the best call center solution providers offers quality tools with innovation to all the contact center companies at an affordable rate. Professional call center companies need proper infrastructure, significant resources, and technical tools like automated contact center solutions Software, and we realize all these requirements and offer required software solutions to the client companies. We offer quality Inbound Call Center Software Solutions for companies to run their call centers effectively.


You must rely upon us, as we promise to offer you connections for customer relationship management through Automated Call Center Software. Call Centers are bound to manage multiple calls throughout the day so the need for Inbound Call Center Software Solutions is much higher for their daily workflow. Our team of experts takes note of their requirements while customizing software for such clients to include innovative features.


We include the dialling database in the automated contact center solutions Software to make the calling easy and seamless while keeping track of these calls for further reference. Clients choosing Bridgei2P can be relaxed as their customers will be satisfied with the level of excellence and exceptional customer service that these Inbound Call Center Software Solutions will offer them at such low prices.