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Communication Solutions for
Retails Sector

We specialize in retail telecommunications solutions for a wide range of customer-facing enterprises- shops, takeaways, restaurants, e-tailers and retailers, visitor attractions. We have enough room for everyone.

Imagine the digital future.

With the ability to combine online services and contact center interactions into one engagement platform, you can provide your consumers an omnichannel experience.



Quick pick-up times, seamless department transfers, phone queuing, and call-back options all contribute to keeping your customers satisfied – and returning to you. Whether the majority of your client contacts are online or face-to-face – purchasing items or meals, making bookings, contacting customer service – you still need a dependable, effective phone system. Customer expectations for any product or service have never been higher. We've all grown accustomed to obtaining whatever we want, whenever we want it, with a touch of a button.

E-tailers

With a digital Communications Platform that incorporates phone, video, chat, contact center, and AI-powered analytics in one integrated platform, your teams can move at the speed of the customer by selling goods via electronic transactions.

Using phone, SMS, chat, video, and social media, Bridgei2p's cloud-based communications technology allows businesses create an excellent customer experience in real time, on any device. Real-time data, automation of regular operations, and more may all help to improve that experience. The following are some of the benefits of our specialized retail telecommunications systems:

  • For follow-ups or staff training, call recordings can be made.
  • Internal departmental communication is easier.
  • Time spent waiting for a call to be answered has been reduced.
  • Customer transfers across departments/locations are made as seamless as possible.
  • Employees' ability to accept calls no matter where they are or what they're doing.
  • FAQs such as opening times have recorded messages.
  • Identifying your busiest call periods so that resources may be allocated appropriately.
  • While consumers are waiting, being able to advertise offers or services.
  • Calls may be integrated with your CRM or other applications.
  • Your business will benefit from crystal clear, dependable calls.
  • Identify places that are weak or unresponsive.
  • There aren't enough phone lines to handle normal demand.
  • Your present phone system is becoming more obsolete and unreliable.

Food & Beverage

With phone, video, chat, SMS, and contact centre integrated into one, versatile, and dynamic platform, your teams will be able to connect, interact, and acquire skills at scale.

On-demand Services

From food delivery services to ride-hailing applications, deliver speed and convenience with SMS, Voice, Video and Chat Apps APIs.

Contact centers

By ensuring that all calls are handled effectively and professionally, minimizing dropped calls and long queue builds-ups, and more, Bridgei2p Contact Center improves both the customer and agent experience.

  • Real-time reporting and analytics may help you stay on top of your game.

  • Set up a central toll-free number that directs calls based on the area code of the caller.

  • Self-service IVR and a call-back service can help you cut costs.

  • When agents are busy or after hours, benefit from a professional voicemail system.

  • Allow for swift transfers to remote sites or home offices in the case of a disaster, ensuring business continuity.

Your consumers have high expectations, and your telecommunications system can help you fulfil – or even surpass them! You can speed up the shopping process and build loyalty both online and in-store by getting to know each consumer. Bridgei2p helps you to contact customers at every touchpoint, whether through delivery, roadside pickup, or a table reservation.

Partner with us and we’ll help you develop a personalized solution and discuss specific telecommunications alternatives with you.

Request a demo

Bridgei2p is redefining the purchasing experience for retailers all around the world.

Know for yourself! Here's what other Bridgei2p Services customers have to say:

Know for yourself! Here's what other Bridgei2p Services customers have to say!

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