Table of Contents
1Who We Are
BridgeI2P Pvt Ltd ("BridgeI2P", "we", "our", "us") is a licensed VoIP and cloud communication services provider operating under DoT authorization (ISP-VNO Category A, All India Service Area). Our registered office is at #2, 27th Main Rd, Phase 3, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our websites, use our services, or submit a lead inquiry form.
2Information We Collect
Information you provide directly
When you submit a demo request or contact form on our landing pages, we collect:
| Data Type | Examples | Purpose |
|---|---|---|
| Identity data | Full name | To address you personally |
| Contact data | Mobile number, email address | To reach you for demo scheduling |
| Business data | Company name, team size, business area | Lead qualification and service matching |
| Technical data | Current phone setup, monthly bill | Customising our demo to your needs |
| Intent data | Primary goal, timeline | Lead scoring and prioritisation |
Information collected automatically
- IP address and browser type (for spam prevention)
- Page visit timestamps and session duration
- Form interaction events (via Google Analytics 4)
- Device type and operating system
3How We Use Your Information
- Sales follow-up: To call you back and schedule a VoIP demo as requested
- Service delivery: To set up and manage your VoIP account if you become a customer
- Lead qualification: To score and prioritise your inquiry for our sales team
- Communication: To send you service updates, invoices, and support information
- Marketing: To send relevant product updates (you may opt out at any time)
- Analytics: To understand how our website and forms perform
- Spam prevention: To detect and block fraudulent or automated form submissions
- Legal compliance: To meet regulatory obligations under Indian law
4Legal Basis for Processing
We process your personal data under the following legal bases in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA):
- Consent: When you submit a demo request form, you consent to being contacted
- Legitimate interest: For fraud prevention, security, and improving our services
- Contractual necessity: To deliver services you have subscribed to
- Legal obligation: To comply with DoT, TRAI, and other regulatory requirements
5Data Sharing & Third Parties
We may share your information with:
- Our sales team: Internal staff who contact you regarding your inquiry
- Google Analytics: Anonymised usage data for website analytics
- Google Ads: Conversion event data for advertising optimisation
- Microsoft 365: Our email provider used to send you communications
- CRM platforms: If you become a customer, your data may be stored in our CRM
- Legal authorities: When required by law, court order, or DoT/TRAI regulations
All third-party service providers are contractually bound to protect your data and use it only for the specified purposes.
6Data Retention
- Lead inquiry data: Retained for 12 months from the date of submission, or until you request deletion
- Customer account data: Retained for the duration of the contract plus 5 years for legal and tax purposes
- Call records: Retained for 90 days unless extended by regulatory requirement or customer request
- Website analytics: Aggregated data retained for 26 months per Google Analytics default settings
7Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption for all data transmitted to and from our website
- Password-protected access to lead data with role-based permissions
- Spam and bot protection on all lead capture forms
- Secure email transmission via Microsoft 365 with STARTTLS
- Regular security reviews of our systems and processes
Despite these measures, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you of any breach affecting your data within 72 hours of discovery.
8Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Correction
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data (subject to legal obligations)
Right to Withdraw Consent
Withdraw consent for marketing communications at any time
Right to Grievance
Lodge a complaint with our Grievance Officer (details below)
Right to Nominate
Nominate a person to exercise rights on your behalf
To exercise any of these rights, email us at privacy@bridgei2p.com. We will respond within 30 days.
9Cookies & Tracking
Our landing pages use the following tracking technologies:
- Google Analytics 4 (GA4): Tracks page visits, form interactions, and conversion events. Data is anonymised and aggregated.
- Google Ads tag: Tracks ad campaign conversions when you click a Google Ad and submit a form.
- Session cookies: Used to prevent duplicate form submissions within a single session.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
10Children's Privacy
Our services are intended for business use by adults (18+). We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data to us, we will delete it promptly.
11Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revision date. For material changes, we will notify existing customers via email at least 14 days before the change takes effect.
12Contact & Grievance Officer
For privacy-related queries or to exercise your rights, contact our Grievance Officer:
- Name: Grievance Officer, BridgeI2P Pvt Ltd
- Address: #2, 27th Main Rd, Phase 3, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102
- Email: privacy@bridgei2p.com
- Phone: +91 77605 44443
- Response time: Within 30 days of receiving your request
This Privacy Policy was last updated in May 2025. BridgeI2P Pvt Ltd · DoT Licensed ISP-VNO Category A · Compliance with IT Act 2000 & DPDPA 2023